Dropdown showing in footer

@emoteek

Have you setup the Form with two columns and increased the page width so both columns will get space?

https://docs.ultimatemember.com/article/122-how-to-get-registration-login-form-to-show-in-2-3-columns

Have you enabled “Show an asterisk for required fields”?

https://docs.ultimatemember.com/article/45-misc-tab

Hello thanks for the second part I didn’t know there was an option to enable.

About the first part, I’m using a 1 column form. I’ve set max width to 1500 but it doesn’t change anything, when clicking on the dropdown there is still the problem.

@emoteek

1. Look at your browser web console if you have any JavaScript errors.

2. You may have a conflict with your Theme or another Plugin.
Read this guide about “How to do a plugin/theme conflict test?”

https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

@missveronicatv

I do not have any error in the console

@emoteek

What about the conflict test?

Doing it on my staging site, coming with news asap

@missveronicatv

Hello, it took some time because I’m using more than 60 plugins but I finally found the one causing the problem : WooCommerce Memberships

I don’t understand why it’s causing the problem but in fact it’s this plugin.. Should I contact them now to see if they’re knowing this “bug”?

@emoteek

First let’s see if we can isolate the issue to PHP code conflict.

3. Enable PHP error logging, read this guide: “How to enable debug logging”

https://docs.ultimatemember.com/article/1751-enable-debug-logging

You will probably get a PHP log file with notices and errors in this file:
/wp-content/debug.log when you display the Registration Form.

Post the content of this file here in the Forum and we can give you the PHP error explanation. For best formatting use the CODE format.

PHP Notice: Undefined index: name in /data/sites/web/emoteeknet/www/wp-includes/class-wp-roles.php on line 293
[06-Apr-2023 14:48:49 UTC] PHP Notice: Undefined index: name in /data/sites/web/emoteeknet/www/wp-includes/class-wp-roles.php on line 293
[06-Apr-2023 14:48:49 UTC] PHP Notice: Undefined index: name in /data/sites/web/emoteeknet/www/wp-content/plugins/ultimate-member/includes/core/class-roles-capabilities.php on line 130
[06-Apr-2023 14:48:49 UTC] PHP Notice: Undefined index: name in /data/sites/web/emoteeknet/www/wp-content/plugins/ultimate-member/includes/core/class-roles-capabilities.php on line 130

@emoteek

This is two Role names missing and I don’t think it’s your Dropdown issue.
Look in UM Roles if you have two missing names and only the RoleIDs.

Yes I do have 2 roles without names : https://snipboard.io/tC5fGa.jpg

I tryed to delete them a long time ago but something went wrong and now they’re there and I can’t do anything with them..

Ok le me check again for the lines related to the dropdown

I can’t find anything related to the dropdown

@emoteek

Try to remove these roles with the “User Role Editor” plugin

https://www.ads-software.com/plugins/user-role-editor/

Hi @emoteek

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

Regards

Hello, sorry for being inactive I tried to contact the support from Memberships to hear from them if they had a solution for this problem here is their answer :

“I appreciate you clarifying what steps you’ve already tried. I’m glad you were able to find that it’s directly tied to the Memberships plugin though I’m sorry it seems to be with another plugin that’s essential for you. Our plugin is designed to work with the core WooCommerce registration form and it seems that the Ultimate Member’s registration form isn’t working as expected.

My suggestion here would be to contact the plugin author directly and see if they’d be interested in adding compatibility with Memberships. You should be able to reach them using this link: https://ultimatemember.com/support/

We make all reasonable efforts to ensure our plugins are compatible with those from WooCommerce.com. I’m afraid that our support policy doesn’t cover conflicts with third-party plugins like Ultimate Member. That being said, I believe that their support may be able to fix the form with additional code. Given the thousands of different WordPress and WooCommerce plugins and developers with various coding standards, I’m afraid that we can’t guarantee compatibility with all other plugins.

I know that this is not ideal, and I’m so sorry that I don’t have better news for you here!

Would you please let me know if Ultimate Member is able to help out with the issue?”