Due date

  • aalcalad

    (@aalcalad)


    10 years ago

    Hello,
    I’ve been trying this plugin for a week and it’s great to my requirements.
    So I’ve purchased the PRO version.
    There has been a lot of improvements, but I’m still missing a few things, and I don’t know if they are gonna be implemented in the so-expected version 5.

    I want to implement a Due Date for the ticket, to fulfill by the user, but to modify by the agent. I’ve try to do this with a User Field, but there is no DATE option in the type of User fields, and user field can’t be modified after creation. Could it be possible to include a due date field like Severity (activated or not in settings page)??

    The other feature i would like to have is the posibility to assign an agent to a department, so the agent only can see and modify this department tickets. Like the lead admin in the Department, but all agents allowed to view tickets of the department.

    Well, I hope I’ve explained it good enought
    Thanks

    https://www.ads-software.com/plugins/wpsc-support-tickets/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author jquindlen

    (@jquindlen)

    Thank you for the support, it is highly appreciated.

    I’ll look into the due date thing and see how feasible it is (actually, there’s been database fields since 2011 in there for due dates, but never fully implemented.)

    Version 5.x will allow assignment of an agent to a department, so that they can only see and modify that department’s tickets. The new permissions system is in the works and should hit beta status soon.

    Thanks again!

    Thread Starter aalcalad

    (@aalcalad)

    Thank you for your answer!!
    I’m looking forward to see this new version.

Viewing 2 replies - 1 through 2 (of 2 total)
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