• Resolved arminghasemazar

    (@arminghasemazar)


    Hi. After updating to the latest GiveWP donation plugin (2.12.3), I can see duplicate section of double the donation. See the link for more information.

    https://prnt.sc/1px0sl8

    I have already posted this issue on the double the donation plugin’s page as well. It seems like there is a incompatibility. I did the test with having only main and double the donations plugins active. So pretty sure either this plugin or the main one has an issue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi @arminghasemazar,

    Glad you reached out.

    I’ve tested the Double the Donation plugin and it worked properly with GiveWP 2.12.3. Here is a screenshot:

    View post on imgur.com

    To better support you, we need to know exactly which steps we need to follow to replicate the issue you are facing. Unless we are able to reliably replicate this issue, we are relatively stuck.

    ?Also, please send along your System Info.

    Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    That will give me some more context to be able to help. Thanks for using GiveWP! Have a great day.

    Plugin Support Matheus Martins

    (@matheusfd)

    Hey @arminghasemazar,

    Do you still need assistance here? I’ll close this ticket for now but if you still need assistance with it, please reopen it and we’ll happily assist you.

    If you have other issues, you can open a new ticket and we’ll help you there too.

    Thanks for using GiveWP! Have a great day.

    Thread Starter arminghasemazar

    (@arminghasemazar)

    It only happens when a donor is not already logged in. Logged in users see only 1 company field but guest donors see double fields.

    When login+registration option is on, and donor is not logged in, I see double fields for company, as shown in the screenshot (1st post).

    Form to test: https://rwb.charity/donations/test

    System info:

    ### WordPress Environment ###
    
    Home URL: https://rwb.charity
    Site URL: https://rwb.charity
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    Permalink Structure: /%category%/%postname%/
    Show on Front: page
    Page on Front: ???? ???? (#2091)
    Page for Posts: Unset
    Table Prefix Length: avcof_
    Table Prefix Length: 6
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, give_subscription
    
    ### Server Environment ###
    
    Hosting Provider: DBH: mysql106.unoeuro.com, SRV: rwb.charity
    TLS Connection: Connection uses TLS 1.2
    TLS Connection: Bad
    Server Info: Apache
    PHP Version: 7.4.23
    PHP Post Max Size: 1 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    PHP Max Upload Size: 1 GB
    cURL Version: ? 7.29.0, NSS/3.53.1 - We recommend a minimum cURL version of 7.40.
    SUHOSIN Installed: –
    MySQL Version: 5.7.35
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    gzip: ?
    GD Graphics Library: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### GiveWP Configuration ###
    
    GiveWP Version: 2.13.4
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Updates: All Database Migrations Completed.
    Database Tables: ? avcof_give_donors? avcof_give_donormeta? avcof_give_comments? avcof_give_commentmeta? avcof_give_sessions? avcof_give_formmeta? avcof_give_sequential_ordering? avcof_give_donationmeta? avcof_give_revenue
    GiveWP Cache: Enabled
    GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access?Renewal Receipt Email?Renewal Receipt Email?Subscription Cancelled Email?Subscription Cancelled Email?Subscription Completed Email?Subscription Reminder Email?Subscriptions Email Access?Subscription Payment Failed Email
    Upgraded From: 2.13.3
    Test Mode: Disabled
    Currency Code: EUR
    Currency Position: After
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: https://rwb.charity/donation-confirmation/
    Failure Page: https://rwb.charity/donation-failed/
    Donation History Page: https://rwb.charity/donor-dashboard/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: Credit/Debit Card, PayPal, Bank Transfer, Stripe - SEPA Direct Debit, Stripe - BECS Direct Debit, Google Pay, Apple Pay, Test Donation, PayPal-Manual, PayPal Donations, Stripe iDEAL
    Default Payment Gateway: Credit/Debit Card
    PayPal IPN Verification: Enabled
    PayPal IPN Notifications: IPN received for #14992 ( 12W000424U0330348 ) on 09/16/2021 at 21:40. Status VERIFIED
    Donor Email Access: Enabled
    Stripe Webhook Notifications: 2021-09-16 5:10 PM
    
    ### Active GiveWP Add-ons ###
    
    Give - Currency Switcher: ? Licensed – by GiveWP – 1.5.0
    Give - Double the Donation: ? Unlicensed – by GiveWP – 1.0.0
    Give - Fee Recovery: ? Licensed – by GiveWP – 1.9.2
    Give - Funds and Designations: ? Licensed – by GiveWP – 1.0.3
    Give - Google Analytics Donation Tracking: ? Licensed – by GiveWP – 1.2.5
    Give - MailChimp: ? Licensed – by GiveWP – 1.5.0
    Give - Manual Donations: ? Licensed – by GiveWP – 1.5.0
    Give - PDF Receipts: ? Licensed – by GiveWP – 2.3.11
    Give - Per Form Gateways: ? Licensed – by GiveWP – 1.0.2
    Give - Pixel Tracking: ? Unlicensed – by GiveWP – 1.0.1
    Give - Recurring Donations: ? Licensed – by GiveWP – 1.12.6
    Give - Stripe Gateway: ? Licensed – by GiveWP – 2.4.0
    Give - Zapier: ? Licensed – by GiveWP – 1.4.0
    
    ### Other Active Plugins ###
    
    3D FlipBook - Lite Edition: by iberezansky – 1.11.3
    301 Redirects Pro: by WebFactory Ltd – 5.75
    Astra Pro: by Brainstorm Force – 3.6.0
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    Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.1.4
    CSS Hero: by The CSS Hero Team – 4.20
    Elementor: by Elementor.com – 3.4.4
    Elementor Pro: by Elementor.com – 3.4.1
    Element Pack Pro: by BdThemes – 5.11.0
    Envira Gallery: by Envira Gallery Team – 1.9.3.7
    Envira Gallery - Albums Addon: by Envira Gallery Team – 1.7.8.1
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    Envira Gallery - Gallery Themes Addon: by Envira Gallery Team – 2.0.2
    Envira Gallery - Slideshow Addon: by Envira Gallery Team – 1.3.6
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    EWWW Image Optimizer: by Exactly WWW – 6.2.5
    FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.0.1
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    ### Inactive Plugins ###
    
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    ### Active MU Plugins ###
    
    BPS MU Tools: by AITpro – 6.0
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    Version: 1.0.0
    Author URL: https://wpastra.com/about/
    Child Theme: Yes
    Parent Theme Name: Astra
    Parent Theme Version: 3.7.2
    Parent Theme Author URL: https://wpastra.com/about/
Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Duplicate company field on form’ is closed to new replies.