Duplicate Emails for Failed Orders if Multiple Admin Email Addresses

Hey there, @griotta! Thanks for contacting us.

Thank you for reaching out and sharing your concerns. We understand how frustrating it can be when an issue remains unresolved for a while.

Our development team is dedicated to ensuring that WooCommerce and Stripe run smoothly and efficiently for all users. When issues are reported, they are carefully reviewed, prioritized, and assigned based on their complexity and impact. Some issues might take longer to resolve due to a few different reasons.

Commenting on the GitHub thread, especially if you can share the details of your experience with the issue, can really help ??

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

@carolm29 I didn’t quite understand your response. We’ve been aware of this issue since 2001. It’s been 3 years now. I’m unsure what kind of confirmation you’re looking for. The issue still persists. Could you perhaps seek feedback from a developer on the team?

Thanks.

Hi @griotta

The team is already aware of this issue: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/1460

At the time being, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. Please subscribe to the GitHub issue if you’d like to receive updates.

I wish I could help more, but hopefully, this gets you going in the right direction to get some further insight.

Hi @griotta

I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

Thanks!