Duplicate emails sending

  • Resolved Danny

    (@dannygeurts99hotmailcom)


    6 years, 5 months ago

    Hi I found the old tread https://www.ads-software.com/support/topic/duplicate-emails-sending/
    but there is no solution on how to fix this problem. i have the same problem on my site and i can’t find where the problem is.

    already installed the plugin to log the mails. to see if the problem is with the server or with the plugin. we also run the email addon but before that we already have the problem with duplicate emails, the amount of mails changes daily between 2 and 50 mails about a min apart from each other.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hi @dannygeurts99hotmailcom,

    Which duplicate emails are being sent? Are they related to the Applications addon? If you’re using the Applications addon, you’ll need to contact us via this form, and reference this thread. Also, make sure to email us from the email address you used to purchase your license.

    Are you using a SMTP plugin? Or anything else related to email?

    already installed the plugin to log the mails. to see if the problem is with the server or with the plugin.

    What did you find?

    we also run the email addon

    Are you referring to the sMyles email addon?

    Thread Starter Danny

    (@dannygeurts99hotmailcom)

    Hi @jenhooks,

    The duplicate emails are from job alerts, so when people set up the job alerts they get the duplicate emails.

    every mail that is send is nicely logged and only the alert mails have multiple logs for the same mail.

    yes that is the email addon that we are running also with the plugins.

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey @dannygeurts99hotmailcom,

    Thanks for the clarification. We’re not able to support our paid addons in this forum. Please use the form I’ve linked below to contact support for our paid add-ons:

    https://wpjobmanager.com/support/

    Make sure to contact us from the email address you used when you purchased your license(s), so we’re able to find your account.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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