Duplicate entries in email log

  • Resolved ktaylor310

    (@ktaylor310)


    1 year, 10 months ago

    Hi, I have a website that is using Forminator + Stripe payment for an event registration. I am using Post SMTP + Sendgrid API for sending results to my client. I was viewing the email log and noticed that every send is showing twice – same date and time. The emails are not arriving in duplicates, and I only see one send from Sendgrid, but it is filling up the email log very quickly.

    Thank you for your help!
    Kim

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @ktaylor310

    I hope you are doing well.

    Please share Post SMTP diagnostic test report, so I can look into it and get back to you with a solution.

    Thanks

    Thread Starter ktaylor310

    (@ktaylor310)

    Thank you!

    Mailer: phpmailer
    HostName: facesoftotalvictory.org
    cURL Version: 7.58.0
    OpenSSL Version: OpenSSL/1.1.1
    OS: Linux kimiweb-main-server 4.15.0-197-generic #208-Ubuntu SMP Tue Nov 1 17:23:37 UTC 2022 x86_64
    PHP: Linux 7.4.33 C.UTF-8
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 6.1.1 en_US UTF-8
    WordPress Theme: Divi
    WordPress Plugins: Akismet Anti-Spam, Black Studio TinyMCE Widget, Divi Toolbox, Donorbox Donation Form, Font Awesome, Forminator, GridPane Redis Object Cache, MainWP Child, Nginx Helper, Post SMTP, Wordfence Security, Yoast SEO, WP fail2ban
    WordPress wp_mail Owner: /var/www/facesoftotalvictory.org/htdocs/wp-includes/pluggable.php
    WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
    WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
    Postman: 2.3.2
    Postman Sender Domain (Envelope|Message): facesoftotalvictory.org | facesoftotalvictory.org
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: SendGrid API (https://api.sendgrid.com:443)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 131 | 0

    Plugin Support M Haseeb

    (@haseeb0001)

    @ktaylor310 thanks let me reproduce this and get back to you soon.

    We are seeing the same issue on our website. The log lists each email twice, but SendGrid only sends one email.

    In the log, one of the emails has a full session transcript with the entire conversation with the mail server, the duplicate copy has a blank session transcript except for a SendGrid URL.

    This started happening after we received the wp_mail conflict message and switched to PHPMailer.

    Hi @ktaylor310 @mraamike,

    I hope you are both doing well.

    We have fixed this issue. You can download the beta version from here. Still there is any thing we can help you with? Do let us know.

    Thanks and regards,
    Support Team – WPExperts

Viewing 5 replies - 1 through 5 (of 5 total)
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