Duplicate form fields

  • Resolved Jean Werk

    (@brightbluegum)


    3 years, 1 month ago

    Hello,
    I’ve installed this plugin on a local dev site which is a copy of an existing production site.
    The form fields are duplicate as you can see in this screenshot: https://imgur.com/a/mQm0dDS
    I’ve restored the dev site from backups, installed the plugin again and got the same result.
    Any idea?
    Thanks

    • This topic was modified 3 years, 1 month ago by Jean Werk.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Garret L

    (@garret1996)

    Hi @brightbluegum

    Thank you for reaching out about this. I’m Garret from the customer success team and I’m sorry to hear that you’re having a problem here. I’ll be happy to help!

    Since I haven’t been able to reproduce this on my test site, will you check if you have the same issue under these conditions?

    • all other plugins deactivated
    • any custom code removed
    • WP 2020 theme active
    • running the current version of the Business Directory Plugin
    • running the current version of WordPress
    • all site, server, and browser caches cleared

    You can find more detail on how to find a conflict in the docs.

    If you do have the same issue under those conditions, please let me know.

    Best,

    Thread Starter Jean Werk

    (@brightbluegum)

    I temporarily changed my theme to 2021 and deactivated all plugins.

    When I re-activated your plugin, I had the fields in triplicate so I went to Directory>Settings>Misc>Uninstall to remove the plugin and its data.

    After this I re-installed the plugin and it works fine now.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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