Duplicate Fields

Using WordPress 5.7.2 with PHP version 7.4
WooCommerce 5.3.0
Woo Custom Emails Per Product 2.2.9
WooCommerce Order Emails Log 1.4
WooCommerce PDF Invoices & Packing Slips 2.8.3
WooCommerce Shipping & Tax 1.25.12
WooCommerce Square 2.5.0

• This reply was modified 3 years, 6 months ago by bludwig. Reason: adding relevant plugins that may interact with plugin

@nmedia

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Also, please read this article on the nuances of such a request.

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Hi @fierevere thanks for the info.

@bludwig, we have contacted the Divi theme support and reported this issue, because only Divi theme version 4.9.4 has such an issue. As soon they get back to us I will update.

I will also request if you contact/report this issue so they can see this on priority basis.

Thank you!

Hi,

We have updated the plugin to make it work with the Divi theme as well, please stay tuned for PPOM version 22.8 soon.

Sadly, if there has been an update, it did not fix the issue or we may need guidance as to whether we need to remake our original field groups as a new entry.

I just installed the plug-in file beta and it’s working!

Thank you for your work on this patch. It’s greatly appreciated!

Thanks.