Duplicate instance of Woocommerce plugin

Hi @kritzingerconsulting ,

Thanks for reaching out!

To have a better understanding, can you please share a screenshot of where you are seeing the duplicate instance of WooCommerce core on your site?

Snipboard.io?can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Additionally, please can you share a copy of your sites System Status Report which you can find by navigating to

WooCommerce → Status. Select Get system report and then Copy for support. Once you have this, please share the results with us here.

Cheers!

Hi Roxy

Thanks for the response.

Here is a link to the screenshot showing the duplicate plugins.

https://snipboard.io/HXMTy7.jpg

Below is the system status report as requested.

### WordPress Environment ###

WordPress address (URL): https://tbgaming.co.za

Site address (URL): https://tbgaming.co.za

WC Version: 7.8.2

REST API Version: ? 7.8.2

WC Blocks Version: ? 10.2.4

Action Scheduler Version: ? 3.5.4

Log Directory Writable: ?

WP Version: 6.3

WP Multisite: –

WP Memory Limit: 384 MB

WP Debug Mode: –

WP Cron: ?

Language: en_ZA

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 8.0.29

PHP Post Max Size: 32 MB

PHP Time Limit: 120

PHP Max Input Vars: 2500

cURL Version: 7.64.0

OpenSSL/1.1.1n

SUHOSIN Installed: –

MySQL Version: 10.5.21-MariaDB-1:10.5.21+maria~deb10

Max Upload Size: 32 MB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 7.8.2

WC Database Prefix: wp_

Total Database Size: 329.66MB

Database Data Size: 204.19MB

Database Index Size: 125.47MB

wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB

wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_woocommerce_order_items: Data: 1.52MB + Index: 0.28MB + Engine InnoDB

wp_woocommerce_order_itemmeta: Data: 14.52MB + Index: 10.03MB + Engine InnoDB

wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_actionscheduler_actions: Data: 1.52MB + Index: 0.94MB + Engine InnoDB

fhsfnl_wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_actionscheduler_logs: Data: 1.52MB + Index: 0.42MB + Engine InnoDB

fhsfnl_wp_aryo_activity_log: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_comments: Data: 0.42MB + Index: 0.39MB + Engine InnoDB

fhsfnl_wp_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_fluentform_entry_details: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_fluentform_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_fluentform_form_analytics: Data: 0.14MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_fluentform_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_fluentform_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_fluentform_submissions: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_fluentform_submission_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_fsmpt_email_logs: Data: 0.33MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_itsec_distributed_storage: Data: 2.52MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_itsec_lockouts: Data: 0.06MB + Index: 0.08MB + Engine InnoDB

fhsfnl_wp_itsec_logs: Data: 4.52MB + Index: 0.34MB + Engine InnoDB

fhsfnl_wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_itsec_temp: Data: 0.11MB + Index: 0.20MB + Engine InnoDB

fhsfnl_wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_options: Data: 5.52MB + Index: 0.20MB + Engine InnoDB

fhsfnl_wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_pmxi_images: Data: 0.11MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_pmxi_imports: Data: 0.23MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_pmxi_templates: Data: 0.08MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_postmeta: Data: 27.55MB + Index: 16.06MB + Engine InnoDB

fhsfnl_wp_posts: Data: 2.52MB + Index: 1.06MB + Engine InnoDB

fhsfnl_wp_relevanssi: Data: 4.52MB + Index: 8.55MB + Engine InnoDB

fhsfnl_wp_relevanssi_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_swift_performance_image_optimizer: Data: 0.09MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_swift_performance_warmup: Data: 0.23MB + Index: 0.36MB + Engine InnoDB

fhsfnl_wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_term_relationships: Data: 0.39MB + Index: 0.34MB + Engine InnoDB

fhsfnl_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_usermeta: Data: 1.52MB + Index: 0.63MB + Engine InnoDB

fhsfnl_wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB

fhsfnl_wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_wc_order_product_lookup: Data: 0.36MB + Index: 0.39MB + Engine InnoDB

fhsfnl_wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB

fhsfnl_wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_wc_product_meta_lookup: Data: 0.28MB + Index: 0.50MB + Engine InnoDB

fhsfnl_wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

fhsfnl_wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB

fhsfnl_wp_woocommerce_order_items: Data: 0.30MB + Index: 0.09MB + Engine InnoDB

fhsfnl_wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB

fhsfnl_wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

fhsfnl_wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

fhsfnl_wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_wpgb_cards: Data: 0.27MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_wpgb_facets: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

fhsfnl_wp_wpgb_grids: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

fhsfnl_wp_wpgb_index: Data: 0.47MB + Index: 0.66MB + Engine InnoDB

fhsfnl_wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_actionscheduler_actions: Data: 1.03MB + Index: 0.19MB + Engine InnoDB

wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_actionscheduler_logs: Data: 0.13MB + Index: 0.13MB + Engine InnoDB

wp_aryo_activity_log: Data: 5.52MB + Index: 0.00MB + Engine InnoDB

wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_comments: Data: 4.52MB + Index: 2.09MB + Engine InnoDB

wp_email_log: Data: 2.52MB + Index: 0.00MB + Engine InnoDB

wp_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_fluentform_entry_details: Data: 0.09MB + Index: 0.00MB + Engine InnoDB

wp_fluentform_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_fluentform_form_analytics: Data: 0.20MB + Index: 0.00MB + Engine InnoDB

wp_fluentform_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_fluentform_logs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

wp_fluentform_submissions: Data: 0.09MB + Index: 0.00MB + Engine InnoDB

wp_fluentform_submission_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

wp_fsmpt_email_logs: Data: 2.02MB + Index: 0.00MB + Engine InnoDB

wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_itsec_distributed_storage: Data: 2.52MB + Index: 0.02MB + Engine InnoDB

wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_itsec_lockouts: Data: 0.05MB + Index: 0.08MB + Engine InnoDB

wp_itsec_logs: Data: 1.52MB + Index: 0.11MB + Engine InnoDB

wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_micro_revisions: Data: 0.38MB + Index: 0.00MB + Engine InnoDB

wp_options: Data: 7.47MB + Index: 0.41MB + Engine InnoDB

wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_images: Data: 0.11MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_imports: Data: 0.23MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_templates: Data: 0.08MB + Index: 0.00MB + Engine InnoDB

wp_postmeta: Data: 62.53MB + Index: 44.14MB + Engine InnoDB

wp_posts: Data: 5.52MB + Index: 3.75MB + Engine InnoDB

wp_relevanssi: Data: 10.55MB + Index: 15.47MB + Engine InnoDB

wp_relevanssi_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_shortpixel_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_shortpixel_postmeta: Data: 2.52MB + Index: 1.47MB + Engine InnoDB

wp_shortpixel_queue: Data: 0.33MB + Index: 0.09MB + Engine InnoDB

wp_swift_performance_image_optimizer: Data: 0.23MB + Index: 0.08MB + Engine InnoDB

wp_swift_performance_warmup: Data: 0.36MB + Index: 0.59MB + Engine InnoDB

wp_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB

wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

wp_term_relationships: Data: 1.52MB + Index: 1.45MB + Engine InnoDB

wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_usermeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB

wp_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB

wp_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB

wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB

wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB

wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wc_order_coupon_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

wp_wc_order_product_lookup: Data: 1.52MB + Index: 1.23MB + Engine InnoDB

wp_wc_order_stats: Data: 0.19MB + Index: 0.19MB + Engine InnoDB

wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_product_meta_lookup: Data: 1.52MB + Index: 0.92MB + Engine InnoDB

wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_woocommerce_bis_activity: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_woocommerce_bis_notifications: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

wp_woocommerce_bis_notificationsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_gc_activity: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_woocommerce_gc_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_woocommerce_gc_cardsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wpgb_cards: Data: 0.27MB + Index: 0.03MB + Engine InnoDB

wp_wpgb_facets: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_wpgb_grids: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wpgb_index: Data: 2.52MB + Index: 2.25MB + Engine InnoDB

wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpr_rocket_cache: Data: 0.17MB + Index: 0.25MB + Engine InnoDB

wp_wpr_rucss_used_css: Data: 0.05MB + Index: 0.09MB + Engine InnoDB

### Post Type Counts ###

acf-field: 2

acf-field-group: 1

attachment: 6177

ct_template: 11

itsec-dash-card: 6

itsec-dashboard: 1

nav_menu_item: 47

page: 21

post: 2

product: 4517

product_variation: 45

revision: 166

shop_coupon: 63

shop_order: 1234

shop_order_refund: 1

wishlist: 734

wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?

### Active Plugins (32) ###

ManageWP – Worker: by GoDaddy – 4.9.17

Admin Menu Editor Pro: by Janis Elsts – 2.21.1

Custom Order Status Manager for WooCommerce: by Bright Plugins – 1.1

Embed Sendy: by Ram Ratan Maurya – 1.3.3

Advanced Scripts: by Clean Plugins – 2.4.1

FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.5

Fluent Forms: by Contact Form – WPManageNinja LLC – 5.0.7

OMGF: by Daan from Daan.dev – 5.6.4

Jetpack: by Automattic – 12.4

Max Mega Menu: by megamenu.com – 3.2.2

Microthemer: by Themeover – 7.2.4.1

OxyNinja: by OxyNinja – 3.5.3

Oxygen Elements for WooCommerce: by Soflyy – 2.0

Oxygen: by Soflyy – 4.6.2

Payflex Payment Gateway: by Payflex – 2.4.7

Pre-Orders for WooCommerce: by Bright Plugins – 1.2.12

Relevanssi: by Mikko Saari – 4.20.0

Temporary Login Without Password: by StoreApps – 1.8.2

Trustpilot-reviews: by Trustpilot – 2.5.925

UpdraftPlus – Backup/Restore: by UpdraftPlus.Com

DavidAnderson – 2.23.8.26

Out of Stock Message for WooCommerce: by coderstime – 1.0.6

Integration of Sendy with WooCommerce: by ProThoughts – 1.1

Open Graph and Twitter Card Tags: by WPExperts – 3.3.0

GIVT Voucher Powered by CloudCart: by cloudDev – 1.2.0

WooCommerce Back In Stock Notifications: by WooCommerce – 1.4.3

WooCommerce Gift Cards: by WooCommerce – 1.15.4

WooCommerce Payfast Gateway: by WooCommerce – 1.5.7

WooCommerce WishLists: by Element Stark – 2.2.10

WooCommerce: by Automattic – 7.8.2 (update to version 8.0.1 is available)

WP Grid Builder – Oxygen: by Lo?c Blascos – 1.1.2

WP Grid Builder: by Lo?c Blascos – 1.7.7

LightStart – Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.8

### Inactive Plugins (29) ###

Activity Log: by Activity Log Team – 2.8.7

Advanced Custom Fields: by WP Engine – 6.2.0

Advanced Database Cleaner: by Younes JFR. – 3.1.2

Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.3

Autoptimize: by Frank Goossens (futtta) – 3.1.8.1

Bulk remove posts from category: by MasterNs – 3.3

Email Log: by Sudar – 2.4.8

Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.27

Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.9

Hide Categories Or Products On Shop Page: by wordpplugin – 1.0.6

Hydrogen Pack: by Clean Plugins – 1.4.0

iThemes Security: by iThemes – 8.1.7

Perfmatters: by forgemedia – 2.0.9

Query Monitor: by John Blackbourn – 3.13.1

Really Simple SSL: by Really Simple Plugins – 7.0.8

Safe SVG: by 10up – 2.1.1

SEOPress: by The SEO Guys at SEOPress – 6.8.0.1

ShortPixel Adaptive Images: by ShortPixel – 3.8.0

ShortPixel Image Optimizer: by ShortPixel – Convert WebP/AVIF & Optimize Images – 5.4.0

Simple Featured Video: by Primis Digital – 1.3

SVG Support: by Benbodhi – 2.5.5

The Courier Guy Shipping for WooCommerce: by The Courier Guy – 5.0.9

User Switching: by John Blackbourn & contributors – 1.7.0

WooCommerce: by Automattic – 7.7.2 (update to version 8.0.1 is available)

Woo Infinite Scroll: by Lawrence Kritzinger – 1.0.0

WP-Optimize – Clean, Compress, Cache: by David Anderson

Ruhani Rabin

Team Updraft – 3.2.17

WP Reset PRO: by WebFactory Ltd – 6.10

WP Rocket: by WP Media – 3.12.5.3

WP Rollback: by GiveWP.com – 1.7.3

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

ManageWP – Worker Loader: by GoDaddy – 1.0.0

### Settings ###

API Enabled: –

Force SSL: –

Currency: ZAR (R)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: –

Enforce Approved Product Download Directories: –

HPOS feature screen enabled: –

HPOS feature enabled: –

Order datastore: WC_Order_Data_Store_CPT

HPOS data sync enabled: –

### WC Pages ###

Shop base: #7 – /shop/

Basket: #8 – /cart/

Checkout: #9 – /checkout/

My account: #10 – /my-account/

Terms and conditions: ? Page not set

### Theme ###

Name: Twenty Twenty-One

Version: 1.8

Author URL: https://en-za.www.ads-software.com/

Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build

personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Back In Stock ###

Database Version: 1.4.3

Loopback Test: –

### Gift Cards ###

Database Version: 1.15.4

Loopback Test: –

Task Queueing Test: ?

### Admin ###

Enabled Features: activity-panels

analytics

product-block-editor

coupons

customer-effort-score-tracks

import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

mobile-app-banner

navigation

onboarding

onboarding-tasks

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

Disabled Features: core-profiler

minified-js

new-product-management-experience

product-variation-management

settings

async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-11 04:56:44 +02:00

Options: ?

Notes: 178

Onboarding: completed

### Action Scheduler ###

Complete: 408

Oldest: 2023-07-10 10:24:58 +0200

Newest: 2023-08-10 08:22:19 +0200

Failed: 24

Oldest: 2023-02-15 15:36:53 +0200

Newest: 2023-06-01 07:43:34 +0200

Pending: 1

Oldest: 2023-08-10 17:45:06 +0200

Newest: 2023-08-10 17:45:06 +0200

### Status report information ###

Generated at: 2023-08-10 10:18:27 +02:00

Kind regards

Lawrence

Hi,

It’s unusual to have a duplicate instance of the WooCommerce core plugin on your WordPress site. WooCommerce is designed to be a single plugin, and having a duplicate inactive instance could potentially lead to conflicts or unexpected behavior. Here’s what you should consider:

1. Backup Your Site: Before making any changes, it’s always a good practice to back up your site. This way, you can restore it if anything goes wrong during the cleanup process.
2. Confirm Duplicate: Double-check that you indeed have a duplicate instance of the WooCommerce plugin. Go to your WordPress dashboard, navigate to the “Plugins” section, and see if there are two instances of WooCommerce listed. If the duplicate is inactive and you’re certain that your active WooCommerce installation is working fine, then the inactive duplicate might be safe to delete.
3. Deactivate and Delete: If you’re sure that the active WooCommerce instance is functioning correctly and that the duplicate instance is completely inactive (not just deactivated but also not used by any theme or plugin), you can consider deactivating and then deleting the duplicate WooCommerce plugin. Deleting an inactive duplicate plugin shouldn’t affect your active WooCommerce settings or data.

However, it’s important to proceed with caution:

• Backup: As mentioned earlier, make sure you have a recent backup of your site before making any changes.
• Verify: Ensure that the duplicate instance is indeed inactive and not being used anywhere.
• Test: After deleting the duplicate, thoroughly test your site to make sure that the active WooCommerce instance is still working as expected and that no settings or data have been affected.

If you’re unsure about any aspect of this process or are concerned about potential issues, it’s recommended to contact a professional developer for assistance.

Hi @kritzingerconsulting ,

Hmm, I am indeed able to see in the SSR that you have 2 installations of WooCommerce core, one which is current active and one currently inactive. This is very strange.

I have only ever encountered this type of issue once before, and somehow, deleting and reinstalling WooCommerce resolved the issue. Can you try this and see if it resolves the duplicate install on your end?

Just to add – deleting the WooCommerce plugin will not affect your WooCommerce data in any way, all orders, customer etc will still be there once WooCommerce has been reinstalled.

We strongly recommend ensuring that you have a good backup of your full site and database before doing this, so that, should something go wrong, you are able to easily restore your site to a functioning state.

If that makes no difference, it is possible that a plugin you have installed contains WooCommerce and has triggered a duplicate install. This can happen if the plugin developer included a version of WooCommerce core within their plugin, which can cause conflicts with the main installation of WooCommerce.

To check, I’d suggest performing a full conflict test to see if you can identify where the duplicate install is coming from. The support documentation below provides guidance on how to perform a full conflict test:

• How to test for conflicts

Let us know how this goes!

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!