duplicate mails sendinblue

  • Resolved frankel95

    (@frankel95)


    2 years ago

    Hello,
    I have a problem with the plugin in connection with sendinblue.
    Most times emails are sent 3 times to the recipient, no matter which type of email.
    If I switch back to Custom SMTP Settings it is working as expected, only sending 1 mail.
    Is this a known bug?

Viewing 6 replies - 1 through 6 (of 6 total)
  • ohype

    (@ohype)

    I have the exact same issue, started a few hours ago, 3 emails are being sent on all types of emails.

    abqphotog

    (@abqphotog)

    I have the same issue. It started after upgrading to 3.6.1. Using free version with Sendinblue.

    Plugin Support Darshana

    (@darshanaw)

    Hi @frankel95 / @ohype / @abqphotog,

    Thanks for reaching out & I apologize for the trouble!

    Could you please enable Debug Events on your WordPress sites and see if you can find any information.

    Let us know how it goes. Thanks!

    Plugin Support Dake

    (@dakeg)

    Hi @frankel95 / @ohype / @abqphotog,

    We haven’t heard from you for a couple of days and just wanted to confirm if you are still experiencing these issues.

    We are not able to reproduce the issue on our end, so we really recommend enabling “Debug Email Sending” as Darshana shared previously.

    This will help to confirm what is triggering the duplicated emails.

    Please keep us posted.

    Same problem and no solution the debug doesn’t teach me anything :-/

    Plugin Support Dake

    (@dakeg)

    Hi @sielwolf,

    We’re sorry to hear that you are also experiencing this issue.

    Please create a new support thread detailing the issue on your end so that we can look into this further.

    • This reply was modified 1 year, 10 months ago by Dake.
Viewing 6 replies - 1 through 6 (of 6 total)
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