Duplicate ‘New Order’ emails being sent to customer

  • Resolved gezzamondo

    (@gezzamondo)


    2 years, 9 months ago

    Im using a ‘Subscriptions For WooCommerce’ plug-in and for every recurring subscription order the customer is being sent duplicate emails saying their order has been received, even though the order is for one in woo commerce. This only happens with recurring subscription orders, nothing else.

    The problem is that customers will think payment has been taken twice due to the duplicate emails.

    After doing a Google search people are saying this is a common bug in Woo Commerce. I contacted the Plugin creators and they said they cant find a problem.

    Has anyone experienced a similar problem? If so, how did you resolve it

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hi,
    Thanks for using the plugin!

    We have got your concern, could you please let us know that is there any email services you’re using like Mailchimp or any plug-in using for sending mails. Please let us know so that we can check and help you accordingly.

    Thanks

    Hi Team,

    We are using a ‘Subscriptions For WooCommerce’ plug-in and for every recurring subscription order the customer is being sent duplicate emails saying their order has been received, even though the order is for one in woo commerce. This only happens with recurring subscription orders, nothing else.

    Can you please provide us solution for above issue.

    Plugin Author WP Swings

    (@wpswings)

    Hi,

    Thanks for getting back to us!

    Could you please let us know if you’re using any other integration for sending emails other than default WooCommerce so that we can check and assist you accordingly

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
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