Duplicate Order Emails – Woocommerce

  • Resolved swivelsupport

    (@swivelsupport)


    4 years ago

    Hi all. I’ve had this issue with my client site: https://www.schooluniformdirect.org.uk since August and I thought it was resolved but it just keeps happening.

    The site is running WooCommerce and every time he gets an order through, the email is duplicated. In the admin, the order isn’t duplicated, just the order email confirmation is twice. It’s driving my client nuts and me also.

    Does anyone know what it could possibly be? I’ve spoken to the server company, they don’t believe it’s a server issue at all, possibly a setup issue within Woo? I just can’t see what it can be, neither can my programmer.

    Any help on this would be greatly appreciated!

    Kind regards

    Matt

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    A good place to start here would be to install the WP Mail Logging plugin: https://www.ads-software.com/plugins/wp-mail-logging/
    It logs which mail goes through, and is helpful in determining where the issue is coming from. I’d recommend placing a test order after installing it, and see if the log shows that a duplicate email is sent – if it does show a duplicate email, that indicates the issue is somewhere in WordPress/WooCommerce. If it doesn’t show a duplicate email, it indicates the issue is on the server/delivery side

    Let me know what you find!

    Thread Starter swivelsupport

    (@swivelsupport)

    Fevered hi

    Thanks for your detailed reply.

    Much appreciated! I’ll do that immediately.

    Kind regards

    Matt

    Thread Starter swivelsupport

    (@swivelsupport)

    Hi. I’ve installed it.

    In the settings is has:

    Can See Submission data*
    Select the minimum role.

    What should that be set to?

    kind regards

    Matt

    Hi @swivelsupport ,

    You should probably leave that at “Manage Options”, but it’s really up to you. That option controls who can see the mail logs. Manage Options is the normal role used to find admins. If you want non-admins to see them, though, you can change it to another user role.

    Hi @swivelsupport,

    Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

    If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

    Any solution?

    • This reply was modified 3 years, 7 months ago by taxlinks.

    Hi @swivelsupport ,
    I’m facing the same problem with one of my websites, can you please tell me how did you solve it? I’d really appreciate it if you could help me here.

    Thank you and regards,
    Vijeth

Viewing 7 replies - 1 through 7 (of 7 total)
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