Duplicate order ID after failure codes

  • Customers have had numerous error types due to typing information incorrectly, and then they fix the errors but it tries to send the same order id as a duplicate. I am wondering if this is the plugin or something else that is causing it.

    Example would be:

    Declined & Card use Limited = Declined & care use limited

    then 2 minutes later: “The transaction was not sent to the host because of a duplicate order id”

Viewing 4 replies - 1 through 4 (of 4 total)

  • We are having the same issue. Any help on this?

    I did find here – https://developer.moneris.com/More/Testing/Error%20Messages%20and%20Response%20Codes

    Saying that the error is coming from ‘Expiry Date was sent in the wrong format’

    On my site, the MONERIS form shows (MM/YY) but the form field allows for 4 digits for the year.

    • This reply was modified 5 years, 1 month ago by omnistudios.
    • This reply was modified 5 years, 1 month ago by omnistudios.
    Thread Starter kardall

    (@kardall)

    I have had no replies from the developer.

    We are contemplating just forking out the money for a supported plugin. Apparently there is an actual Moneris payment gateway plugin but it costs $99.

    However, if it does not have these issues, then it’s worth it over time. Because the time they spend dealing with the issues at the start of the season sales would have paid for it this year alone.

    I am going to give them the benefit of the doubt of being busy, but since it has been 4 months, and not a single reply I am starting to think that this is an abandoned plugin 100%. Since our busy period has ended for the season and the majority of the sales are single item sales, it’s not bad. However, at the end of our season we see a spike due to an event we participate in, so the sales will go up around 150 orders in a week for a single product.

    If I do not hear from the developer by the end of February, I will consider switching for the month of March which is when the event starts registrations and payments will begin to be processed before end of the season in the first or second week of April.

    It’s a shame really. I mean, if they were active and had support for their free plugin at any point, I might consider paying them for work but … since it’s been 4 months with no responses, will probably just abandon this, flag it as a 1 star review and do anything I can to get it removed from the store as a dead plugin with no future development.

    Edit: If I could work with the developer to narrow down if it’s a plugin error itself, or if it is something on our system that is causing it, then I would gladly oblige but … with no responses this is just impossible to troubleshoot the problem.

    • This reply was modified 5 years, 1 month ago by kardall.

    Do you have a link to the $99 plugin?

    Thread Starter kardall

    (@kardall)

    I guess its $79 but here is the link to the one I found that actually lets you specify credit cards accepted as well:

    Moneris Gateway

Viewing 4 replies - 1 through 4 (of 4 total)
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