Duplicate Order Notification Emails

Hello,

In order to check much better into the issue, please provide the following:

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Important: Please make sure to redact the sensitive information. Thank you.

Is there any sensitive information in the system report? I’m not sure what I need to take out.

And there are no fatal errors logged.

Hello,

For the most part, the users redact their website URL from the system report, this is enough.

If there had been error logs the recommendation is to redact the sensitive information like email addresses, names, etc.

Let us know, thanks.

### WordPress Environment ###

WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: iwr_
Total Database Size: 24.76MB
Database Data Size: 17.91MB
Database Index Size: 6.85MB
iwr_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
iwr_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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iwr_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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iwr_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
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iwr_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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iwr_mailpoet_log: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
iwr_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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iwr_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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iwr_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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iwr_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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iwr_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
iwr_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
iwr_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
iwr_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
iwr_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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iwr_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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iwr_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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iwr_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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iwr_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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iwr_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
iwr_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
iwr_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
iwr_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 237
custom_css: 1
customize_changeset: 4
et_body_layout: 12
et_footer_layout: 1
et_header_layout: 3
et_pb_layout: 12
et_template: 99
et_theme_builder: 7
mailpoet_page: 1
nav_menu_item: 4
page: 12
post: 10
product: 15
product_variation: 312
revision: 491
shop_coupon: 2
shop_order: 16
shop_order_refund: 3
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Google Listings and Ads: by WooCommerce – 1.12.6
Site Kit by Google: by Google – 1.73.0
Jetpack: by Automattic – 10.8
MailPoet 3 (New): by MailPoet – 3.88.1
Printify Shipping Method: by Printify – 2.5
Product Visibility by Country for WooCommerce: by WP Wham – 1.4.7
Rank Math SEO: by Rank Math – 1.0.87
SiteGround Optimizer: by SiteGround – 7.0.9
SiteGround Security: by SiteGround – 1.2.7
Smart Variations Images & Swatches for WooCommerce: by David Rosendo – 5.1.12
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce PayPal Payments: by WooCommerce – 1.7.1
WooCommerce Price Based on Country Pro Add-on: by Oscar Gare – 2.17.0
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.2
WooCommerce Shipping & Tax: by WooCommerce – 1.25.26
WooCommerce: by Automattic – 6.4.1
SiteGround Central: by SiteGround – 2.0.4

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Basket: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.17.3
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Product Visibility by Country Settings ###

Product Visibility by Country: yes
Hide catalog visibility: yes
Make non-purchasable: no
Hide visibility in "WooCommerce Blocks": yes
Modify query: no
Redirect URL. You will need Product Visibility by Country for WooCommerce Pro plugin to customize redirect URL.: 
Modify widget query: yes
Hide price: no
Content: 
Info on single product page: no
Content: The product is not available in your country.
Info on archives: no
Content: The product is not available in your country.
Admin products list column: yes
Select box type: chosen_select
Hide product terms: 
Hide products: 
Debug mode: 
Disable URL: 
Queries: 
Check post type: 
Use simple redirect: 

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ?
MaxMind GeoIP license: ?
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: 101.191.203.78
HTTP_X_FORWARDED_FOR: ?
REMOTE_ADDR: 101.191.203.78
Real external IP: 2001:8003:3222:fd01:98d6:c68f:6307:c4d7
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 2.2.2
Base location: AU:NSW
Base currency: USD
Price Based On: billing
Shipping: ?
Test mode: –
Test country: –
Load products price in background: ?
Currency format: [symbol][price]
Exchange rate API: floatrates
Prices entered with tax: –
Calculate tax based on: shipping
Display prices in the shop: excl

### Zone Pricing Australia ###

zone_id: australia
name: Australia
countries: AU
currency: AUD
exchange_rate: 1.4
auto_exchange_rate: no
exchange_rate_fee: 0
round_nearest: 
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 1.398816
round_after_taxes: no
trim_zeros: no

### Zone Pricing Eurozone ###

zone_id: eurozone
name: Eurozone
countries: AX | AD | AT | BE | CY | EE | FI | FR | GF | TF | DE | GR | GP | IE | IT | LV | LT | LU | MT | MQ | YT | MC | ME | NL | PT | RE | BL | MF | PM | SM | SK | SI | ES | VA
currency: EUR
exchange_rate: 0.94793114185097
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 0.947931
round_after_taxes: no
trim_zeros: no

### Zone Pricing Canada ###

zone_id: canada
name: Canada
countries: CA
currency: CAD
exchange_rate: 1.2758943472647
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 1.275894
round_after_taxes: no
trim_zeros: no

### Zone Pricing United Kingdom ###

zone_id: united-kingdom
name: United Kingdom
countries: GB
currency: GBP
exchange_rate: 0.79660952779273
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 0.79661
round_after_taxes: no
trim_zeros: no

### Zone Pricing Philippines ###

zone_id: philippines
name: Philippines
countries: PH
currency: PHP
exchange_rate: 52.345727695668
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 52.345728
round_after_taxes: no
trim_zeros: no

### Zone Pricing Indonesia ###

zone_id: indonesia
name: Indonesia
countries: ID
currency: IDR
exchange_rate: 14509.260193777
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 14509.260194
round_after_taxes: no
trim_zeros: no

### Zone Pricing India ###

zone_id: india
name: India
countries: IN
currency: INR
exchange_rate: 76.482513004311
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 76.482513
round_after_taxes: no
trim_zeros: no

### Zone Pricing Ukraine ###

zone_id: ukraine
name: Ukraine
countries: UA
currency: UAH
exchange_rate: 29.402213103306
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 29.402213
round_after_taxes: no
trim_zeros: no

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Complete: 1,638
Oldest: 2022-03-31 00:03:57 +0000
Newest: 2022-04-30 12:48:56 +0000

Pending: 2
Oldest: 2022-05-01 04:26:23 +0000
Newest: 2022-05-05 10:00:47 +0000

### Status report information ###

Generated at: 2022-04-30 12:53:52 +00:00

Hello,

Thanks for your response and for sending the info.

WC Version: 6.4.1
WC Database Version: 6.3.1

As a general recommendation, you will want to update the database version on your site it should match the WooCommerce version. You can update it under WP dashboard > WooCommerce > status > tools > update database.

Be sure to backup your site before moving forward. Or create a staging site via WP Staging for quickly spinning up a new test site.

Then temporarily switch your theme to Storefront disable all plugins except WooCommerce and WooCommerce Stripe Payment Gateway. And check again, here there is more information:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Then you can check whether or not the issue persists, if not, it means there was a conflict, and you can re-activate the theme and plugins one by one until the cause of the issue is found.

Also, you can make sure the emails are being correctly generated and sent by using the plugin WP Mail Logging (https://www.ads-software.com/plugins/wp-mail-logging/) and create a test order to check if the email for this test order is duplicate.

Moreover, there is an article that might help you out with this:
How to Setup WordPress and WooCommerce Email Logs

Let us know how it goes. Thanks.

Thank you for your help. I have just done some test orders and have found that the issue is happening when I turn on the “new checkout experience (early access)”

I had that turned on because the fields on the checkout page look much nicer and a lot more trustworthy. I will keep it off for now and monitor customer orders for any issues.

Thank you

Hi @lankyman,

Thank you for the update!

I haven’t seen the new checkout experience generate duplicate emails so far, so the problem here may be that this feature conflicts with another plugin on your WooCommerce installation.

Please follow the instructions above and create a staging site to perform conflict tests on a staging environment without affecting your customers.

We’ll be here if you need any further assistance.

Ok thanks. I will run some tests and get back to you.

Great,

That sounds like a plan, please keep us informed.

Cheers.

I found this thread while troubleshooting an issue I was having with a woocommerce plugin (https://yithemes.com/themes/plugins/yith-woocommerce-gift-cards/)

The duplicate order status note the new checkout experience was creating was causing my customers to receive two emails and two gift cards when they only ordered one. Disabling the new checkout experience seems to have fixed my issue but I hope more testing will be done so this isn’t an issue when the new experience is rolled out to everyone.

Hello @weschilders

We understand what you are saying, if you still are having the issue you can create your own thread at:
https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/#new-topic-0.

This is to make sure that every user’s issues receive their own thread with proper attention (since each site configuration is different).

* Frequently Asked Questions.

Thank you very much.

Hello,
In woocommerce when new order is placed admin get 2 new order email of same order,the customer order emails also sending twice (i.e. 2 copies of customer order email, and 2 copies of admin new order email — 4 emails total for each order).
Can anyone help me out in this ?

Hi @synapseworldwide1,

We’d like to check the issue further for you.

Could you kindly create a new thread here – https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/#new-topic-0?

In your post:
* Share with us a screenshot of the order notes for one of the affected orders. I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your post. It works with Chrome, Firefox, Safari, and Edge.
* Share with us your System Status Report from WooCommerce → Status.

Thanks.

ok thanks for reply

I create a new threat on topic: Woocomerce sending double up emails to admin and customer on new order
please check and reply over there