Duplicate orders

  • Resolved qwik3r

    (@qwik3r)


    1 year, 2 months ago

    I am seeing a lot of duplicate orders from PayPal. The transaction ID’s are the same but it seems that it creates 2 orders for some reason which is leading to confusion from customers thinking they are being charged twice. Any idea why this is happening?

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  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @qwik3r

    The transaction ID’s are the same but it seems that it creates 2 orders for some reason which is leading to confusion from customers thinking they are being charged twice. Any idea why this is happening?

    Looking at your post history, it seems you have had issues with duplicate orders in the past. https://www.ads-software.com/support/topic/duplicate-orders-18/

    Any issue with duplicate order is not being caused by the PayPal plugin. The payment gateway plugin is not responsible for order creation. It receives the order object after it has been created so the payment can be processed. If you’re using the new WooCommerce HPOS and syncing enabled check there.

    You could have a plugin installed that’s not HPOS compatible and a duplicate order is being created because of that incompatiblity.

    Kind Regards,

    Thread Starter qwik3r

    (@qwik3r)

    Hmmm I don’t have HPOS activated currently. It would be difficult to try to track this down so I just thought maybe you’ve seen some other cases like this and might know what it is.

Viewing 2 replies - 1 through 2 (of 2 total)
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