• Hi,

    We are developing a site using woocommerce. We are about to finish the development, now the problem is the orders are duplicated with different order id and have receiving 2 emails and 2 sms notifications for the same order. Also the payments are asking to pay twice for the already partially paid order. Seeing the logs on Woocommerrce> status>logs, we received “Transactional email triggered fatal error for callback woocommerce_email_order_meta”. Sometimes, the orders appeared to be 1 time, most of the times , the orders are duplicated. Also when we see the orders on Woocommerce>orders , the duplicate orders with different order id appears to be completed and when we see the orders on pending payments, the duplicate orders with different order id appears to be in pending payment.

    • This topic was modified 1 month, 2 weeks ago by kavitharamar.
Viewing 1 replies (of 1 total)
  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi @kavitharamar,

    It seems like there may be a conflict or a configuration problem causing the duplicate orders and payment requests. The error message you mentioned, “Transactional email triggered fatal error for callback woocommerce_email_order_meta,” could also be contributing to this.

    We’d be happy to assist you in troubleshooting this further. Please reach out to us via our free support forum so we can guide you through resolving it: https://www.ads-software.com/support/plugin/woocommerce/

    Looking forward to helping you get this sorted out!

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.