Duplicate orders and payments
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hi. I started a thread here https://www.ads-software.com/support/topic/duplicate-orders-24/#post-17473233 but I’ve been asked to move it across to here.
I’ve been having problems with my website duplicating my orders. So the order generates two order number and bills the customer twice.
on the previous thread I’ve listed the order numbers and dates.
can anyone please help at all.
The page I need help with: [log in to see the link]
Viewing 1 replies (of 1 total)
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Hey, @laura7589560! Thank you for moving the thread so we can continue to help you.
- Besides being paid with WooPayments, are there any other similarities on those orders? Same products, same credit card (visa/master/etc) or something like that?
- Since the issue started have you had any WooPayment orders that did not have this issue?
- Are you able to make a test order to see if you can replicate the issue?
Can you please share screenshots from the order notes of two orders so we can take a look? Please remove any sensitive information from it.
here’s an example:
Looking forward to your reply.
Have a wonderful day!
Viewing 1 replies (of 1 total)
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