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Resolved

(@herukakmc)

Hello

I have duplicate orders appearing in my Woocommerce basket and can’t work out why.

You can try it out by ordering a class from this page and then selecting ‘view basket’: https://www.meditateinlondon.org/live-online-meditation/

Any help with this would be much appreciated.

Below is the system report.

Thank you,
Roland


### WordPress Environment ###

WordPress address (URL): https://www.meditateinlondon.org
Site address (URL): https://www.meditateinlondon.org
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.1.0
Log Directory Writable: ?
WP Version: 5.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.29
PHP Post Max Size: 128 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 10.2.31-MariaDB-log-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.0.1
WC Database Prefix: wprf_
Total Database Size: 1945.96MB
Database Data Size: 1936.41MB
Database Index Size: 9.55MB
wprf_woocommerce_sessions: Data: 0.38MB + Index: 0.02MB + Engine MyISAM
wprf_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_order_items: Data: 0.11MB + Index: 0.04MB + Engine MyISAM
wprf_woocommerce_order_itemmeta: Data: 0.87MB + Index: 0.36MB + Engine MyISAM
wprf_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_actionscheduler_actions: Data: 0.73MB + Index: 0.24MB + Engine MyISAM
wprf_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprf_actionscheduler_logs: Data: 0.42MB + Index: 0.29MB + Engine MyISAM
wprf_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_comments: Data: 0.14MB + Index: 0.08MB + Engine MyISAM
wprf_eum_logs: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_icons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_maps: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_markers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_marker_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_marker_groups_relation: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_membership_presets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_modules_type: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_options_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_gmp_usage_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_groups_capability: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wprf_groups_group: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_groups_group_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_groups_user_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_groups_user_group: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprf_grp_google_place: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_grp_google_review: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_litespeed_optimizer: Data: 20.08MB + Index: 1.93MB + Engine MyISAM
wprf_mappress_maps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_mappress_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_options: Data: 1.75MB + Index: 0.15MB + Engine MyISAM
wprf_postmeta: Data: 960.08MB + Index: 1.54MB + Engine MyISAM
wprf_posts: Data: 31.15MB + Index: 0.53MB + Engine MyISAM
wprf_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprf_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprf_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wprf_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wprf_usermeta: Data: 0.22MB + Index: 0.12MB + Engine MyISAM
wprf_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wprf_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wprf_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wprf_wc_order_product_lookup: Data: 0.09MB + Index: 0.08MB + Engine MyISAM
wprf_wc_order_stats: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wprf_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wprf_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprf_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_wdp_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_wdp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprf_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprf_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprf_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprf_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprf_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprf_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprf_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprf_yoast_seo_links: Data: 0.11MB + Index: 0.04MB + Engine MyISAM
wprf_yoast_seo_meta: Data: 0.08MB + Index: 0.07MB + Engine MyISAM
wprf_za_add_ons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_za_categories_to_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_za_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_za_products_to_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_za_types: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprf_za_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_actionscheduler_actions: Data: 0.65MB + Index: 0.18MB + Engine MyISAM
wpstg0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_actionscheduler_logs: Data: 0.36MB + Index: 0.28MB + Engine MyISAM
wpstg0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_comments: Data: 0.13MB + Index: 0.07MB + Engine MyISAM
wpstg0_eum_logs: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_icons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_maps: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_markers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_marker_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_marker_groups_relation: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_membership_presets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_modules_type: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_options_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gmp_usage_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_groups_capability: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_groups_group: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_groups_group_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_groups_user_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_groups_user_group: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_optimizer: Data: 4.86MB + Index: 0.25MB + Engine MyISAM
wpstg0_mappress_maps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mappress_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_options: Data: 1.15MB + Index: 0.11MB + Engine MyISAM
wpstg0_postmeta: Data: 882.41MB + Index: 1.59MB + Engine MyISAM
wpstg0_posts: Data: 28.53MB + Index: 0.43MB + Engine MyISAM
wpstg0_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_terms: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wpstg0_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_usermeta: Data: 0.19MB + Index: 0.13MB + Engine MyISAM
wpstg0_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpstg0_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_wc_order_product_lookup: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
wpstg0_wc_order_stats: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wpstg0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpstg0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wdp_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wdp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_order_itemmeta: Data: 0.75MB + Index: 0.28MB + Engine MyISAM
wpstg0_woocommerce_order_items: Data: 0.09MB + Index: 0.04MB + Engine MyISAM
wpstg0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_sessions: Data: 0.20MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_yoast_seo_links: Data: 0.10MB + Index: 0.03MB + Engine MyISAM
wpstg0_yoast_seo_meta: Data: 0.08MB + Index: 0.09MB + Engine MyISAM
wpstg0_za_add_ons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_za_categories_to_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_za_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_za_products_to_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_za_types: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_za_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 489
custom_css: 2
customize_changeset: 226
fl-builder-template: 116
gp_elements: 1
nav_menu_item: 13
oembed_cache: 4
page: 102
post: 8
product: 38
product_variation: 120
revision: 4474
shop_coupon: 11
shop_order: 639
shop_order_refund: 3
tablepress_table: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.3.2.5
Better Search Replace: by Delicious Brains – 1.3.3
Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: by Cybot A/S – 3.6.2
Disable Gutenberg: by Jeff Starr – 2.1
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.4
Enhanced AJAX Add to Cart for WooCommerce: by TheRiteSites – 1.5.0 – Not tested with the active version of WooCommerce
Facebook for WooCommerce: by Facebook – 1.11.0 – Not tested with the active version of WooCommerce
Font Awesome: by Font Awesome – 4.0.0-rc20
GA Google Analytics: by Jeff Starr – 20200325
Google Maps Easy: by supsystic.com – 1.9.28
GP Premium: by Tom Usborne – 1.9.1
Insert PHP Code Snippet: by xyzscripts.com – 1.3.1
Collapse-O-Matic: by twinpictures
baden03 – 1.7.11

LiteSpeed Cache: by LiteSpeed Technologies – 2.9.9.2
Official Facebook Pixel: by Facebook – 2.0.2
OneSignal Push Notifications: by OneSignal – 2.1.2
WooCommerce Side Cart: by XootiX – 2.1 – Not tested with the active version of WooCommerce
Google Reviews Widget: by RichPlugins  – 1.8.6
WooCommerce Custom Product Addons (Free): by Acowebs – 2.4.2 – Not tested with the active version of WooCommerce
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.4 – Not tested with the active version of WooCommerce
WooCommerce Admin: by WooCommerce – 1.1.0 – Not tested with the active version of WooCommerce
Checkout Field Editor for WooCommerce: by ThemeHigh – 3.0.7 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.3.3 – Not tested with the active version of WooCommerce
Booster for WooCommerce: by Algoritmika Ltd – 4.8.0 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 4.0.1
Yoast SEO: by Team Yoast – 13.5
WP Crontrol: by John Blackbourn & contributors – 1.8.2
Smush: by WPMU DEV – 3.6.1
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.1 – Not tested with the active version of WooCommerce

### Inactive Plugins (22) ###

Acowebs Woocommerce Dynamic Pricing: by Acowebs – 3.4.7 – Not tested with the active version of WooCommerce
Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 2.3.3 – Not tested with the active version of WooCommerce
Easy Updates Manager: by Easy Updates Manager Team – 9.0.3
Groups: by itthinx – 2.10.0
Product Add-Ons WooCommerce: by BizSwoop a CPF Concepts
LLC Brand – 1.0.15 – Not tested with the active version of WooCommerce

Product Catalog: by Etoile Web Design – 4.4.22
Pronamic Google Maps: by Pronamic – 2.3.2
Query Monitor: by John Blackbourn – 3.5.2
Redirection: by John Godley – 4.7.1
Simple Google Maps Shortcode: by WebFactory Ltd – 1.3.2
TablePress: by Tobias B?thge – 1.11
WooCommerce Coupon Shortcodes: by itthinx
proaktion – 1.15.0 – Not tested with the active version of WooCommerce

WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.7.8.1 – Not tested with the active version of WooCommerce

WooCommerce Square: by WooCommerce – 2.1.1 – Not tested with the active version of WooCommerce
Woo Discount Rules: by Flycart Technologies LLP – 1.9.7 – Not tested with the active version of WooCommerce
WP Fastest Cache: by Emre Vona – 0.9.0.5
WP Google Maps: by WP Google Maps – 8.0.22
WP Health (Formerly My WP Health Check): by Frank Corso – 1.8.11
WP Mail SMTP: by WPForms – 2.0.0
WP Rollback: by Impress.org – 1.7.0
WP Staging: by WP-Staging – 2.7.2
WpStream: by wpstream – 3.2.0

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Must Use Plugins (1) ###

WP Staging Optimizer: by René Hermenau – 1.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
live_stream (live_stream)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #3738 - /shop/
Basket: #3739 - /basket/
Checkout: #3740 - /checkout/
My account: #3741 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: GeneratePress
Version: 2.4.2
Author URL: https://tomusborne.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: generatepress/woocommerce/cart/cart.php
generatepress/woocommerce/emails/customer-completed-order.php
generatepress/woocommerce/emails/email-order-details.php

### Action Scheduler ###

Canceled: 1
Oldest: 2020-04-27 14:16:58 +0000
Newest: 2020-04-27 14:16:58 +0000

Complete: 2,370
Oldest: 2020-03-27 14:43:11 +0000
Newest: 2020-04-27 14:33:16 +0000

Pending: 2
Oldest: 2020-04-27 14:48:16 +0000
Newest: 2020-04-27 15:03:59 +0000

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

AJ a11n
(@amandasjackson)

4 years, 7 months ago
Hi @herukakmc

Thanks for the URL and the system status report. I visited the site and can see the issue you are reporting

Link to image: https://d.pr/i/3nmBQw

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Thread Starter herukakmc
(@herukakmc)

4 years, 7 months ago

Hi @amandasjackson

Thanks for your reply.

I will try what you’ve suggested on a testing subdomain and see how it goes.

Many thanks
Roland

Thread Starter herukakmc
(@herukakmc)

4 years, 7 months ago

Hello,

The problem is solved now.

The problem was happening because in the basket page in WordPress the Beaver Builder module that contains the basket shortcode had somehow been duplicated.

https://www.meditateinlondon.org/basket

This issue can be closed now.

Thanks,
Roland

Plugin Support EtienneP a11n
(@etiennep)

4 years, 7 months ago

Hey @herukakmc

Thanks for letting us know!

I’m going to mark this as resolved now ??