Duplicate postmeta records for Order Attribution

  • Resolved Jason

    (@galapogos01)


    4 months, 1 week ago

    I have this same problem as https://www.ads-software.com/support/topic/duplicate-records-order-attribution-tracking/

    I have 125 orders with duplicate order_attribution postmeta. In one case I have a single order with 1000 _wc_order_attribution_session_entry entries in the database (order attempts from a fraudster trying fake credit cards against the Braintree credit card gateway. Most of the 125 orders have 2-3 entries. There have been several thousand total orders since this phenomenon started so only a small percentage duplicate.

    Why is WooCommerce allowing the creation of double entries for the same order/meta_key? This seems like a bug.

    I don’t have any HPOS settings enabled. This is a large production site so I will not be disabling plugins, we will need another way to trace how WooCommerce is writing the meta multiple times.

    Thanks,
    Jason

    • This topic was modified 4 months, 1 week ago by Jason.
    • This topic was modified 4 months, 1 week ago by Jason.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @galapogos01

    Thank you for reaching out — we’re happy to help!

    This is posted in the forum for the WooCommerce Square plugin, yet I read there are issues with the Braintree gateway also.

    Just to clarify, are you noticing the issue with orders coming through when the WooCommerce Square is the payment gateway, or otherwise?

    Are there any logs available, or screenshots, to share with us, where the issue is showcased, perhaps? Please sanitize sensitive data (such as customer’s P.I.I.) before posting to public places.

    To get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here?

    Once you’ve done that, you can paste it here or into our https://quickforget.com/ service and send that secret link here.

    Looking forward to hearing from you!

    Thread Starter Jason

    (@galapogos01)

    Sorry I have no idea how this ended up in the Square forums. Please delete the thread and I’ll create another for WooCommerce.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @galapogos01,

    Please know that we (plugin support) do not have access to?delete the threads. You can read more about posting in the wrong place from here.

    However, there is nothing to be worried about. We can mark this thread as resolved and no further action will be needed.

    I hope this information helps.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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