Duplicate registration

  • Resolved lemonberry

    (@lemonberry)


    8 years, 6 months ago

    I’m getting some duplicate registrations showing in my orders list. They have different order numbers, but it does appear that only one payment is being made by the customer using Mollie, although both are appearing as complete. Can you give me any ideas? It means that more tickets look like they are sold than actually are!
    Thanks,
    Lisa

    https://www.ads-software.com/plugins/event-tickets/

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @lemonberry,

    Thanks for reaching out, and I’m sorry to hear about the issues you’re having here! Just to be sure, since you mention order numbers and paid purchases in your post: are you using the basic version of Event Tickets or our premium offering Event Tickets Plus? There are substantial functional differences with the addition of Event Tickets Plus (and restrictions on what types of products we can support on www.ads-software.com forums), so I want to make sure we’re troubleshooting for the correct product before we dig in too deep here! Let me know, and we’ll go from there. ??

    Thank you!

    Thread Starter lemonberry

    (@lemonberry)

    Hi Caroline,
    Thanks for your message!
    Its the Event Tickets Plus plugin I’m using, although I do also have the Event Tickets plugin installed..?
    Many thanks,
    Lisa

    Thread Starter lemonberry

    (@lemonberry)

    Any ideas Caroline? Thanks!

    Brook

    (@brook-tribe)

    Sorry for the delayed response Lemonberry. We missed your post here. ?? We are not able to offer support on this forum for Event Tickets Plus because that is not a www.ads-software.com forum — and the forum rules here restrict everyone to supporting only plugins that are available here.

    If you need help with Event Tickets Plus would you mind opening a topic on The Events Calendar: Premium Support Forums?

    Cheers!
    – Brook

    Thread Starter lemonberry

    (@lemonberry)

    Thanks Brook – I’ve opened a discussion on the forum at Modern Tribe…

    Hey @lemonberry,

    Awesome. Thank you for your understanding.

    Best regards,

    Geoff B.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Duplicate registration’ is closed to new replies.