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Resolved michaelfischerat
(@michaelfischerat)

2 years, 8 months ago

We are having an issue where one of our HFCM snippets does not trigger on the initial page load but, after a page refresh, fires the script twice. We’ve tried disabling all plugins to see if there was a conflict and the issue still happens with just HFCM enabled.

Please advises at your earliest convenience.

The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

Plugin Support 99robotsteam
(@99robotsteam)

2 years, 8 months ago

Hi @michaelfischerat – Do you have a caching plugin enabled on your site?

Thread Starter michaelfischerat
(@michaelfischerat)

2 years, 8 months ago

We do not have a caching plugin, but caching is enabled on the host level. Would that cause the duplicate triggering?

Plugin Support 99robotsteam
(@99robotsteam)

2 years, 8 months ago

We see that you have the same snippet twice on your page. Can you kindly make sure that you don’t have the same snippet twice in your HFCM snippets?

Thread Starter michaelfischerat
(@michaelfischerat)

2 years, 8 months ago

Can confirm that the script is only in the plugin once. Please see here: https://www.dropbox.com/s/5vjq1kysv485xxu/rolex-body-script.png?dl=0

Plugin Support 99robotsteam
(@99robotsteam)

2 years, 8 months ago

@michaelfischerat – Please see the screenshot here: https://prnt.sc/IuK1XZgdfspQ

Please make sure you don’t have the same snippet twice. Thank you.

Thread Starter michaelfischerat
(@michaelfischerat)

2 years, 8 months ago

Confirmed that the ONLY place that snippet exists in within the “Rolex Body Script” section. The only other scripts that are injected After Content only exists on one page.

Please see here: https://www.dropbox.com/s/byq2xqsuslt9yhu/all-scripts-HFCM.png?dl=0

Plugin Support 99robotsteam
(@99robotsteam)

2 years, 8 months ago

@michaelfischerat – Can you set up an admin-level user for us to check your site? You can use this email – [email protected] – for the account. You can delete it after we investigate and find a resolution to this issue.

Thank you.
Thread Starter michaelfischerat
(@michaelfischerat)

2 years, 8 months ago
Will do. You should have a notification of an account being created for this site. Please let me know if there is anything else you may need from me. Thanks!
- This reply was modified 2 years, 8 months ago by michaelfischerat.
Plugin Support 99robotsteam
(@99robotsteam)

2 years, 8 months ago

Hi @michaelfischerat – It’s a bug on our plugin, we are working to fix it. We will get it resolved soon. Please bear with us.

Thank you.

Thread Starter michaelfischerat
(@michaelfischerat)

2 years, 8 months ago

Thank you for the quick response –?happy to hang tight while it gets patched!

Thread Starter michaelfischerat
(@michaelfischerat)

2 years, 7 months ago

Circing back on this. Any update on patching this issue?

Plugin Author DraftPress Team
(@draftpress)

2 years, 7 months ago

Hi @michaelfischerat

We had a look into the issue. Tested the plugin with the Avada theme, with the same location you are having issues with. Everything worked just fine.
We also checked the page which has the duplicate snippet. The page has an unusual HTML structure i.e it has multiple <body> tags, multiple <HTML> tags which could be an issue. We suspect that maybe something is triggering the hook twice on the page due to maybe bad HTML or some function inside of the theme. Can you please try resolving the structure issue, also check if the hooks are triggering multiple times, and see if that helps solve the duplicate snippet issue?

Thank you

Viewing 12 replies - 1 through 12 (of 12 total)

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