Duplicate transactions

Hi There,

Our client having issue with Gravity forms Eway extension as this extension processing duplicate transactions.

Customer renewed their member member ship on 19/05/21 and paid $25. But another transaction gone through behalf of that customer after 6 days without being initiated by customer.

Contacted eway for support and they came up with below?

Need help as this is not ideal for customer duplicate transactions happening without their initiation.

//—Answer form eWay–//
As discussed, you have been alerted to several instances where customers make their membership payment and are then charged again at a later date.
You have advised that transaction number xxxxx for AUD $25.00 on 19/05/2021 at 16:25:50 was a customer initiated transaction, however the following transaction under this customers name was not initiated by them (xxxxxxx on 24/05/2021 at 19:42:10).

Upon reviewing your eWAY account I was able to confirm that no Token Customer ID’s or Recurring Payment Events are stored securely within eWAY’s database. This indicates that the payments, customers logins and membership details are all stored and coordinated from your website platform directly.
We recommend reaching out to your developer to inquire as to if there are any duplicated or recurring membership payment events that have been setup.