Duplicated emails

  • Resolved Leinad4Mind

    (@leinad4mind)


    6 years, 11 months ago

    Hi there, I’m receiving duplicating emails from this extension. Expiration, renewal, for everything.i got always 2 emails at the same time. Why?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @leinad4mind,

    Thank you for using Paid Memberships Pro, I’m really sorry for the issue you are facing here.

    Would you mind telling me what PMPro add-ons you are currently using?

    Thread Starter Leinad4Mind

    (@leinad4mind)

    Register Helper Add On
    MailChimp Add On
    Hide Admin Bar from Non-Admins

    Plugin Author Andrew Lima

    (@andrewza)

    Thank you for your feedback, I’ve just noticed you said you are getting duplicate emails.

    Do you mean you are getting 1 email for expiration and 1 email for renewal for the same user?

    It’s recommended that you do not use an expiration date with a recurring subscription as user’s can cancel their account any point in time.

    The only time expiration is required is with certain payment gateways which will clearly indicate it’s required if need be. (i.e Stripe)

    Thread Starter Leinad4Mind

    (@leinad4mind)

    “Do you mean you are getting 1 email for expiration and 1 email for renewal for the same user?”

    No, I’m saying that I’m getting the exact same email twice in a row, at the same time.

    I’m using Paypal Express gateway.

    This is what I’ve: https://i.imgur.com/GtRXPPR.png

    What did you mean about recurring subscriptions?

    • This reply was modified 6 years, 11 months ago by Leinad4Mind.
    • This reply was modified 6 years, 11 months ago by Leinad4Mind.
    • This reply was modified 6 years, 11 months ago by Leinad4Mind.
    Plugin Author Andrew Lima

    (@andrewza)

    Thank you for your feedback.

    Would you mind showing me a screenshot of the emails that you are getting duplicates of so I may try and recreate this on my end?

    Please include the subjects of the emails.

    • This reply was modified 6 years, 11 months ago by Andrew Lima.
    Thread Starter Leinad4Mind

    (@leinad4mind)

    Hi there, I’ve done more tests and check it better, and the duplicate emails seems to be just for “Member Checkout” emails.

    How can I test manually this? How can I manually sent an checkout email? Any trick?

Viewing 6 replies - 1 through 6 (of 6 total)
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