Duplicated Member

Hey Andrea,

Sorry to hear you are having issues with Groups! Any chance you can send me admin access to your site so I can take a peak? I’d like to see exactly what’s happening on your end so I can attempt to replicate. If you don’t feel comfortable with that (and no worries if you don’t), can you give me the exact steps to replicate please? Have you attempted to replicate this issue yourself? And if so, have you tried replicating this with only MemberMouse and Groups activated? I mention this because this is the exact steps I’ll take on my Local instance because this could be due to a plugin conflict.

You can send me admin access through email – matt(at)mintunmedia(dot)com

Thanks!
Matt

Hi Matt,

Thank you for the prompt response. Please be on the lookout for an email with more info and admin access. It would be very helpful if you could take a look at this issue for me.

Andrea

Hi Andrea,

This is the same answer as other thread with 1 minor difference:
– While this issue you’ve brought up isn’t replicatable in the WordPress version of the plugin, I did find a bug due to this testing! The bug isn’t related to a member taking up 2 seats in a group but rather when a member gets deleted from a group, it doesn’t remove their “seat” in the group (meaning a seat is still utilized even though they aren’t a member anymore).

I’ll be fixing this in an upcoming release as well as quite a few other updates.

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I tested on my local instance and cannot reproduce this issue. Then I logged into your site and realized you are using the very old version of Groups for MemberMouse (v 1.0.2). This was likely downloaded off of GitHub right – probably over a year ago?

We completely revamped the plugin and it’s available on the WordPress Plugin Repository. I recommend you deactivate and delete the old plugin and install the correct one from the repository: https://www.ads-software.com/plugins/groups-for-membermouse/

I unfortunately cannot support this version of the plugin because it’s the version from before I took it over. This could very well be a bug in the previous version, we completely rewrote the plugin to ensure it complies with WordPress standards.

You shouldn’t lose any of your groups by doing this, but just in case, you should backup your entire site and database first. If you do end up losing your old groups, revert back to the old backup and let me know. I can migrate those tables for you. I don’t believe we changed table names during our revamp.

Upgrading to the newest version of the plugin via WP will ensure you are always using the most recent version of the plugin. This should fix your issue. If it doesn’t, please let me know

Hi Matt,

Thank you for all of this info. I will take a look at everything you mentioned and let you know if I run into any problems.

Andrea