duplicated orders

  • Resolved alveri

    (@alveri)


    4 years, 9 months ago

    Hi everyone.

    I get next issue on website – some orders duplicates two or even more times.
    I’m using latest version of woocommerce and stripe gateway plugin.
    Also I read that plugin use so called idempotency_key but stripe logs shows it as null

    https://myprintscreen.com/s/1ikmo/ccdf3641d8

    could anyone help me please?

    The page I need help with: [log in to see the link]

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  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @alveri

    If you are getting duplicate orders then this looks like either user error on the checkout page or a conflict on your site causing multiple orders to be created when the Place Order button is clicked.

    In previous examples of this more recently, we haven’t had solid solutions other than a conflict test helped store owners narrow down the cause

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thanks,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

Viewing 2 replies - 1 through 2 (of 2 total)
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