Duplicated Orders

  • Resolved jahnmax6

    (@jahnmax6)


    3 years, 4 months ago

    Hi

    I am having random issues with orders being duplicated. The order goes through and only one email is sent out but in the back end the order is duplicated with different order number and this problem is not for every order some of order duplicate, I tried with stage but I can not replicate the problem. I searched on your support topics I found the below post that your aware of this problem but is there any solution to this issues because it effect my business and my customers

    thanks

    https://www.ads-software.com/support/topic/duplicated-orders-6/#post-14970177

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I am having a similar problem. I noticed that I was getting duplicate emails for orders, and the product counts were being reduced twice instead of just the once with the order.
    The customer was only charged once, and only one order was shown on the orders page, but the customer would also receive duplicate emails

    This did not occur when order was placed for Pay at Pickup – and woocommerce payments not used.

    I did not test to see if it occurred with PayPal payments

    When I checked the box in Woocommerce Payment settings to Issue an authorization on checkout, and capture later. the duplications did not occur – not even when I captured the payment

    • This reply was modified 3 years, 4 months ago by wdonna1.
    Mirko P.

    (@rainfallnixfig)

    Hi @jahnmax6,

    Sorry to hear you’re experiencing this issue.

    If you’re using WooCommerce PayPal Payments that’s a known issue and, according to what has been reported on the thread, it was fixed with the new version of the plugin (version 1.6.0). Since this forum is for WooCommerce core plugin if you’re still having trouble I’d recommend posting on the WooCommerce PayPal Payments support forum: https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/.

    That said, if you’re not using WooCommerce PayPal Payments plugin we’d need to check this further, therefore kindly provide us the following:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    @wdonna1 This would be better handled in a separate ticket, so that this particular thread can be kept focused.

    Thanks!

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

    We’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Duplicated Orders’ is closed to new replies.