Duplicated products & Missing categories

  • Resolved mneenz

    (@mneenz)


    5 years, 9 months ago

    Hello,

    We have set up the product field with variation products & google_product_category is set to ‘category’ with specific category mapping.

    We have two issues:
    1. Several products are appearing twice. They have exactly the same id, category, content, link, etc. Example: <g:id>23915</g:id> is appearing twice. This causes issues in FB Business manager for our FB pixel.
    2. The google_product_category is only showing on 104 of 783 products even though all products are under the same parent which is set to a category on the category mapping page.

    Any idea on how we can solve this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi mneenz,

    Thanks for using our plugin and reaching out to us, sorry to hear you are experiencing issues with the category mapping and duplicate product ID’s.

    Would you be so kind as to send us the plugin debug.log so we can understand how you have configured your product feed? Instructions on how to retrieve the debug.log can be found here:

    https://adtribes.io/send-your-debug-log-to-support/

    Thanks!
    Eva

    Hi,

    Assuming the issue at hand has been solved I am going to close this issue for now. Please feel free to reach out again whenever you need our support again.

    All the best,
    Eva

Viewing 2 replies - 1 through 2 (of 2 total)
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