Duplicated Transactions

  • Hi, i realized that from i installed the plugin and setup the config… transactions are being duplicated everyday. Even when we arent recieving any purchase.

    Transaction ID 20448 is the most afected. Its an order paid at the end of april… It doesnt make sense.

    I attach some pictures…. any help? this is crazy.

    `2020-05-15-11-52-05-Window

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • I have the exactly same issue! One of my order keeps coming every day.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Please check in Google Analytics whether those duplicate ones are coming from Firefox, Safari or Chrome, also please check whether they are coming from only mobile devices or desktop as well?

    Thread Starter alejoborroka

    (@alejoborroka)

    https://ibb.co/N3FWKS2

    They are coming from desktop and mobile… also there are different devices from desktop and mobile.

    Samsung internet is the browser more affected but still.. safari and others are being affected.

    • This reply was modified 4 years, 6 months ago by alejoborroka.
    • This reply was modified 4 years, 6 months ago by alejoborroka.
    Plugin Author Thomas Geiger

    (@duracelltomi)

    Thanks for providing those details.

    Could you post the “order received” page URL of order #20448?
    If you open the Behavior->Site content->All pages report in GA and filter to 20448, you should find the page path. I would like to check what is showing up on that page currently in the GTM data layer

    Thread Starter alejoborroka

    (@alejoborroka)

    https://davalegames.com/checkout/order-received/20448/?key=wc_order_nMkgQqj2wWhBi

    This is the url. Each time you click there, is a new order in analytics hahaha..

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Thanks,

    There is a checkbox in GTM4WP settings under Integration->WooCommerce with the label “Do not flag orders as being tracked” – is this turned on?

    Thread Starter alejoborroka

    (@alejoborroka)

    Yeah it is. Its driving me crazy haha.

    Other option?

    Thanks in advance

    Plugin Author Thomas Geiger

    (@duracelltomi)

    “Do not flag orders as being tracked” has to be turned off, this is the default state. Once you turn off this option, duplicate tracking will be solved ??

Viewing 8 replies - 1 through 8 (of 8 total)
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