Duplicator Lite Support Policy

Hi there,

Greetings from Duplicator!

Thank you for choosing Duplicator – The Best WordPress Backup and Migration Plugin for your website needs! We’re here to assist you along the way. Before reaching out for support, please review the following guidelines:

For Duplicator Pro Users:

If you are a Duplicator Pro user, please refrain from posting inquiries or any log data in these forums. Instead, access our dedicated support system for prompt assistance. This includes any pre-sales queries.

Getting Help:

Prior to submitting a question, we encourage you to explore existing threads within this forum.

Have you checked out our documentation? We have extensive step-by-step Duplicator tutorials on our site that might answer your question. You can also check out troubleshooting guide for any FAQs.

For Duplicator Lite (free version) users, we provide limited support here in the www.ads-software.com support forums. We typically respond here within 1-3 business days.

In order to help us help you, please:

• Describe the encountered issue in detail.
• Please DO NOT post any log data on www.ads-software.com unless you remove/mask out all meta-data that is secure as it contains sensitive data.

If you have an urgent or complex issue, you can purchase a license for access to our fast support ticket system.

Thanks again for using Duplicator ??