Dynamic and Mem Cache disabled when updating

  • Hello,

    I have a few issues.

    1) Whenever I update SG Optimizer, the Dynamic Cache and Memcached settings in the dashboard are disabled and I have to manually enable them again.

    2) I’m running a HTTPS already which SG helped me to transfer over to, including updating al http links and adding the rule to the HTACCESS file. It doesn’t seem to detect that and I’m worried enabling the HTTP option may add multiple rules to the HTACCESS.

    3) I’ve updated my phpversion through the cpanel but the PHP version setting says:

    “YOU ARE CURRENTLY RUNNING ON PHP 0.”

    When I selected “Set Manual PHP Version”, the second drop down menu of ‘Please Select PHP version” says “Nothing was found”.” So I can’t use it.

    Please let me know how to proceed with these issues.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    Hey @soprano

    I think something is blocking the plugin rest api endpoints.

    Would it be possible to provide your siteurl and I will check?

    Regards,
    Stanimir

    Thread Starter Soprano

    (@soprano)

    Hey Stanimir,

    Thanks for your response.

    I run Sucuri Firewall which could be it.

    This is the url: https://tiny.cc/r1pcdz

    Would this explain all the issues?

    Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    Hey @soprano

    I’ve patched our plugin and the page is loading now and we will include global fix in the next version.

    Regards,
    Stanimir

    Thread Starter Soprano

    (@soprano)

    Thanks Stanimir.

    I’ve updated to Version 5.2.3 but I seem to still have the issues. Is this the version your patch was in?

    Regards,

    Matt

    Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    Hey,

    It should be fixed now.

    Regards,
    Stanimir

    Thread Starter Soprano

    (@soprano)

    Hey Stanimir,

    As mentioned in my previous comment, when I updated to the latest version of 5.3.2 (I had a typo in the last comment), the issue was still happening, my dynamic and mem cache were disabled and I stll have issues with the SSL not being detected and PHP Manual selection not working.

    I also noticed that although I’m using the latest version, in my backend Plugins page, the SG Optimizer is listed as “Version 5.4.2” under the description of the plugin, even though in the actual Settings page of SG Optimizer, at the very bottom it says “Version 5.2.3”

    Please let me know how to proceed.

    Thank you.

    Hello, I am experiencing this same issue as point 3) in this thread

    3) I’ve updated my phpversion through the cpanel but the PHP version setting says:

    “YOU ARE CURRENTLY RUNNING ON PHP 0.”

    When I selected “Set Manual PHP Version”, the second drop down menu of ‘Please Select PHP version” says “Nothing was found”.” So I can’t use it.

    Please let me know how to proceed with these issues.

    I’ve updated to the latest plugin version.

    In fact the plugin doesn’t work at all. It doesn’t allow any options to be selected.

    It works correctly for one site but another site with subdomain it doesn’t work. Please advise any suggestions on how to proceed.

Viewing 7 replies - 1 through 7 (of 7 total)
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