E-mail addresses are not saved

  • Resolved binok

    (@binok)


    2 years, 11 months ago

    Hi,

    we are using your plugin in our shop since a few days and have noticed that the e-mail address is not saved in the order. The e-mail address field is simply empty.

    The payment works and the customers have not complained so far. How can we solve this problem?

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @binok,

    Can you please share the screenshot of the plugin settings page so that we can use the same configuration and test it on our site? Also, share the PayPal log so that we can check the issue in it.

    Thread Starter binok

    (@binok)

    Hi,

    here are the settings: https://www.dropbox.com/s/5a3ko4hdly9hs4u/WooCommerc-WordPress%20PP%20Settings.png?dl=0

    Sorry, I can’t share the log here because there are customer data and addresses in it. How can I securely share them with you?

    Best regards

    Thread Starter binok

    (@binok)

    Hi,

    we just noticed another issue with orders from other countries.

    It seems that not only the email address is not transmitted with Paypal Express, but that the users can also get free shipping if they live abroad, but exceeds the German value for free shipping. So the country selection including shipping costs seems to be skipped here.

    How can we fix this?

    Best regards

    Plugin Author WebToffee

    (@webtoffee)

    Hi @binok,

    We have noticed that you have already submitted a support ticket through zendesk regarding the same issue. As we are communicating the same issue over there, we will go ahead and set this thread to resolve.
    Please feel free to follow up on the ticket you have with us if you have further questions!

Viewing 4 replies - 1 through 4 (of 4 total)
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