e-mail confirmation

Do other WordPress emails work on your site? Like if you try and reset your password?

Also, is it a recent thing since version 3.0?

• This reply was modified 7 years, 11 months ago by Claudiu Lodromanean.
• This reply was modified 7 years, 11 months ago by Claudiu Lodromanean.

I had that happen after updating to 3.0.0
Neither the customer nor I received a confirmation email and the customer therefore did not receive their downloadable files. I am sure I lost quite a few customers that might otherwise have come back as repeat customers.
I reverted back to 2.6.14 now.

Kindly regards for your answers.
I use version 3.0.1.
How can I reverted back to 2.6.14 or can solve this Problem in Version 3.0.1.
kindly regards

Same problem as haiflosse2, but on two different sites using different hosting and different themes (both hosting companies are reputable.)

Updating to 3.0 broke only the order notifications for me. Customer notifications still worked.

Updating to 3.0.1 this morning has broken all email notifications (customer, admin) on both sites. The system shows the orders but no emails are being received. I’m using different customer emails for the tests, just to be sure it’s not an email problem. And the WC shops on two different sites.

Non-WC email functionality (i.e. reviews, comment spam!) worked normally both post 3.0 and now with 3.0.1.

Hope this helps someone because the WC helpdesk have gone very quiet…

Kindly regards for your answer.
My english is not the best.
As I understand – it doesn’t work – So I think we must wait for an update – correct?

kindly regards.

• This reply was modified 7 years, 11 months ago by haiflosse2.

Sprichst du Deutsch? Haiflosse? Ich habe die alte Woocommerce Version hier heruntergeladen (https://www.ads-software.com/plugins/woocommerce/advanced/, ganz unten auf der Seite kann man ?ltere Versionen anklicken und herunterladen) und alles wieder auf alt umgestellt und nun geht es wieder. Ich werde vorerst nicht auf die neue Version umstellen, da alle anderen Plugins und Themen noch nicht bereit sind für diese Umstellung.

You can disable the deferred emails with https://gist.github.com/mikejolley/16ca078f5c74b401e6ba210644e3173d if having issues.

@mikejolley
kindly regards for your answer.

I use onshop only over the web. I have not installed it on a webserver or other webhost.
I use oneshop.de

I cannot find the file functions.php

————–
@sillyme727
ja, ich spreche deutsch.
Wie führe ich die Installation durch wenn ich woocommerce über onshop.de verwende.
Kann ich dies auch durchführen?
Ich kann unter plugins WooCommerce nur deaktivieren. Ist dies o.k.
Danke

It’s a file in your theme.

Hi!
I find the file but after I insert the Code I and the customer still not get an email.
Hope you can help me again.
kindly regards

Then add a mail logging plugin to your site and see if they try to send. if they do, it’s not a plugin issue but your server and can probably be fixed with WP Mail SMTP plugin.

I have installed wp mail smtp and will get the testmail.
But I and the ustomer still not get an email when I do an order.
Do you have an further idea.
kindly regards

same problem here
since Updating to 3.0.1 this morning has broken all email notifications (customer, admin). The system shows the orders but no emails are being received.
what to do to fix this ?
i wasted 12 hours already
how to bring back the old version of woocommerce ?

If you don’t read all the replies in the thread you won’t find the solution.

@mikejolley
I think you mean abedsaka.

Do you have a solution for my email problem or must i deactivate woocommerce and install an old version.
kindly regads