E-Mail Custom Processing Order Fails

  • I Use Cadence Mail Designer, all Maills are working fine, except “E-Mail Custom Processing Order” Mail.

    Issue is:
    – customer orders, the processing order Mail is send BUT wrong design and content.
    – If I go to the order and use “Resend order confirmation” then the candence mail gets send.

    It seams that the automatically send mail fron woocommerce is not using the hook or something where Candence change the Mail looking.

    Latest Woo 6.5.0 and Cadence 1.5.1. No mail Templates changed.
    I did install also a Mail Logger to get all mails and to see what is send out.

Viewing 7 replies - 1 through 7 (of 7 total)
  • hannah

    (@hannahritner)

    Hey,
    Have you cleared your cache since installing this plugin and making changes? Be sure you have done so. Let me know if the issue remains.

    Kindly,
    Hannah

    Thread Starter Stefan M.

    (@stefan-m-1)

    no cache Plugin installed. So no cache to clear.

    Additionally, why should servicer side cache make mails which are generally send once cache?

    All mails (from kadence designer) except one are working.

    hannah

    (@hannahritner)

    Hi Stefan,
    I will check in with the dev team and see if they have any insight.
    Thanks for your patience!

    Kindly,
    Hannah

    I can’t recreate what you are seeing.

    I don’t really know what to guess since it’s not happening for me.

    Have you tried deactivating other plugins? are you overriding templates through your theme? In your email settings are you making sure to sent HTML emails?

    Can you send a screen shot of how the email looks?

    Ben

    Thread Starter Stefan M.

    (@stefan-m-1)

    Im 2 weeks in holiday starting tomorrow.
    I did alreaady try to deactivate all other plugins. Didnt work.
    I dont change any templates via child theme.

    All other mails working, except the one. I will setup a clone and send you access, where you can disable all plugins and also switch the theme to test and see the issue.

    But as Im away now, I will come back in around 3 weeks.

    Thread Starter Stefan M.

    (@stefan-m-1)

    The Setup

    The mail gets sometimes correct out after an order

    And sometimes not (no logo, diffrent font)

    The images are from Mail log, but we send them also cc to us that we can see them. Same issue there.
    Between the 2 mails have passed some days, but nothing else did change. No updates, nothing.

    I can provide login details if you wand yourself to have a look, but not here. If you want to look into, send me a mail to stefan-wuk-ch.

    Hi,
    I suggest you deactivate our plugin and run a test, I think it’s possible you have an issue with another plugin or a child theme overriding/effecting the initial email that is sent.

    Ben

Viewing 7 replies - 1 through 7 (of 7 total)
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