e-mail issue.

  • Resolved rudym

    (@rudym)


    8 years, 8 months ago

    Hi,

    First, thank you for this plugin.

    I’m working with three sites, one host. The three has WordPress set up with the Better Notification plugin. We recently asked the host for a port waiver to open up a port for the e-mails to be sent. They confirmed that the port was opened and function for the three sites. However, the notification e-mail seems to only work for one of the sites.

    Upon review from the host, they said it was a Word Press configuration issue; that we would need to check the database for the option values because it looks like the server is trying to send e-mail from root@localhost. They found this in the email error logs, which I do not have access to.

    What am I missing here? TL;DR, one server, three WordPress sites (each with a BetterNotification plugin), email notification sends ok from one but not the other two sites. Any help is much appreciated.

    https://www.ads-software.com/plugins/bnfw/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi rudym,
    Thanks for your message.

    It sounds like it’s still a hosting configuration issue to me.

    A couple of things to try:

    • Can you install and check the contents of the Email Log plugin after sending out some notifications?
    • Are you able to install an SMTP plugin on all sites and test?

    Let me know how you get on.

    Thanks,
    Jack

    Thread Starter rudym

    (@rudym)

    Hi Voltronik,

    I can ask the client if he’s ok with me installing a plugin for this purpose. I’ll have to get back to on this. Is there anything else I can try?

    I’ve tried using a Gmail address, and that works. But when I send to a work e-mail, we don’t get it. It seems to not like when the e-mail is sent from ‘root@localhost’. I’ve tried to change the e-mail FROM fields in the plugin, but no luck there.

    Plugin Author bnfw

    (@voltronik)

    Hi rudym,
    I think you can use a filter to change the default from and to name in WordPress to something else, so you could try that to see what happens.

    root@localhost does sound like a server ‘set’ address though so you may need to change this to something at your domain name instead as it’s possible emails are being flagged as spam.

    Thanks,
    Jack

    Thread Starter rudym

    (@rudym)

    Use a filter?

    And I’m not sure where to change the ‘set’ address. Especially if it’s three sites on a single server.

    Plugin Author bnfw

    (@voltronik)

    Hi rudym,
    Do you know where the root@localhost email address is being set on the server? It must be somewhere because that’s how it’s being sent out.

    I haven’t tested this filter but you could try something like this: https://www.artishock.net/wordpress/how-to-change-wordpress-default-email-from-name-and-from-address/

    Jack

    Thread Starter rudym

    (@rudym)

    Thanks a bunch, Voltronik. After much digging, I ended up installing the Postman SMTP plugin, and surely enough, this worked. This worked without even configuring the plugin itself, and then testing BNFW; and after the configuration all worked out as well. Thanks again for your time and attention put into this matter.

    Plugin Author bnfw

    (@voltronik)

    Hi rudym,
    That’s great!

    Glad you got it working.
    If you like the plugin and the support, please feel free to leave an honest review.

    Thanks,
    Jack

    Thread Starter rudym

    (@rudym)

    Will do. Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
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