E-Mail Notification Not Going To Site Admin

  • Resolved kehlliey

    (@kehlliey)


    2 years, 10 months ago

    Hello,

    I have the free version of this plugin. While emails to the ticket purchasers are working successfully, the site admin does not receive the notification that someone has purchased a ticket. Therefore, we have no way to track the attendees without logging into WordPress and viewing the attendees there.

    I tried this suggestion from another thread: “While our plugin does not offer this option out of the box, there is a free extension that you can use for that purpose.
    https://theeventscalendar.com/extensions/tribe-ext-ticket-email-settings/

    Once the extension is in place you will find an extra tab under Events->Settings->Ticket Emails”

    However, this did not resolve the problem– it seems the extension is not working and the email notifications are not being sent out to the site admin.

    Please advise.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Abz

    (@abzlevelup)

    Hi @kehlliey,

    Thanks for reaching out to us. Sorry to hear that you are having this issue here.

    Appreciate the information here. It should work with the extension, there are a few potential reasons behind emails are not being sent. One would be WPMail Service issues, server configuration or the emails flagged as spam. Have you also checked if emails are sent to the Spam folder as well?

    I’d recommend installing a third-party plugin, WP Mail SMTP, and test it out if the emails are sent. Please enable the extension while testing it out. Using SMTP Server with authentication will bypass the built-in mail functions. Moreover, please make sure you configure the test settings using the plugin’s built-in tool.

    See the article with the steps outlined here: https://theeventscalendar.com/knowledgebase/k/smtp-email-deliverability-issues/.

    Let me know how it goes, and I’d be glad to help you out further.

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    Hi @kehlliey,

    Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that I will mark this as resolved.

    If that is not the case, please let me know and I will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

    Best Regards,
    Abz

Viewing 2 replies - 1 through 2 (of 2 total)
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