E-Mail sent several times

  • Resolved evmapa

    (@evmapa)


    6 years, 10 months ago

    Hi! I just got a complaint from a customer that they got the E-Mail with the Gift card 7 or 8 times in a row. This is the first time we received a complaint like this. Did this maybe happen because of the latest update the other day or how can I find out the reason for this? Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author pimwick

    (@pimwick)

    Hello, sorry to hear you’re having trouble with the plugin.

    This may be caused by the transactional email system. Uncheck the box here: Pimwick Plugins -> PW Gift Cards -> Settings -> “Use the WooCommerce Transactional Email System”

    I’ll wait a few days to hear back, if you don’t have any further issues then I will resolve this support request.

    Thread Starter evmapa

    (@evmapa)

    Thank you! I will try that and report back the next time someone orders a gift card.

    Plugin Author pimwick

    (@pimwick)

    Have you had any further issues with duplicate emails? If not, I will mark this ticket as resolved.

    Plugin Author pimwick

    (@pimwick)

    Let us know if you need anything else, have a great week!

Viewing 4 replies - 1 through 4 (of 4 total)
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