E-mails for failed renewals

Update: going over order and subscription details, I think this might be linked to this issue: https://www.ads-software.com/support/topic/pending-sepa-renawals-set-to-pending-payment-instead-of-on-hold/

Hi @roelvdp

(1) In Woocommerce > Settings > E-mails, what is the e-mail this issue refers to? Is it “Customer payment retry”? (This is enabled with us, but customers do not seem to receive it)

Yes, I think so. Install an email logging plugin so you can see what emails are sent. Also check the server email logs to see if the emails re really sent by the server.

(2) If yes, could this issue be linked with the Mollie plugin or is it likely a WooCommerce bug?

I don’t have enough information to know. Biut this is WooCommerce Subscriptions functionality, so it’s more likely its Mollie or WooSubs, not WooCommerce alone.

(3) As far as SEPA renewals go, does this e-mail contain only on invitation to change payment method, or does it also mention that there will be a retry?

It depends on the WooCommerce subscriptions settings also.
https://docs.woocommerce.com/document/subscriptions/renewal-process/#section-6

Kind regards
David

Assuming this is now answered?

Not sure – I’ll monitor new failed renewals and report back here.