• Resolved suncoastorganics

    (@suncoastorganics)


    Hey guys,

    Unfortunately, neither us or our customers are being sent an e-mail after an order is placed. I am sure this has do to with something we missed during set up but we can not seem to find it. Any assistance would be greatly appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Do emails work generally? For example, if you click “Lost your password” on your login screen, do you get an reset email?

    If so, next check at:
    Dashboard > WooCommerce > Settings > Emails
    ensure the “from” address is set.

    for the admin email, click New order
    for the customer email, click Processing order
    In both cases, ensure the enabled checkbox is checked and a recipient is set.

    More here:
    https://docs.woocommerce.com/document/email-faq/

    Thread Starter suncoastorganics

    (@suncoastorganics)

    Do emails work generally? No, They do not appear to be. I am not sure what is going on they were working.

    The other things are set up properly.

    Do you have any idea what may be causing the problem?

    Thanks

    So not likely to be a WooCommerce problem.

    The Email FAQ is a good resource.

    Do you use SMTP mail? If not, its possible that your host or a security setting has turned off basic PHP mail which is often viewed as insecure. If so, you will need to setup to send mail via SMTP.

    This plugin allows you to send emails using SMTP and to send test emails. Sometimes it takes several goes to get the settings right and the email to send successfully, but once achieved email sending works great.
    https://www.ads-software.com/plugins/easy-wp-smtp/

    Thread Starter suncoastorganics

    (@suncoastorganics)

    Thanks Lorro,

    Got it set up and working perfectly.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘E-mails not being sent to customers after order.’ is closed to new replies.