E-mails not sending

  • Resolved anothergemma

    (@anothergemma)


    10 years, 2 months ago

    Hi,

    Hope you can help!

    I’ve been using the contact form for a while now on a few sites, but it seems to have stopped working properly. I have the email address set as ‘not required’ but the emails now only send if the user has entered an email address, this used to work up until recently.

    I have installed the CF to DB plugin so that I don’t miss any emails. And I am using the from email field in the admin. I’ve also tried switching from Wp-mail to mail. I tried to install the SMTP plugin but Gmail is blocking it.

    Hope you can help! The website is https://www.go2passliverpool.com/

    Thanks!

    https://www.ads-software.com/plugins/contact-form-plugin/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.

    Regards,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi anothergemma,

    We kindly ask you to create a private ticket on our support forum – https://support.bestwebsoft.com/. In this ticket:

    1. Please add a link to this post, so that you could recall the case immediately.

    2. Provide a link to the page with the contact form.

    3. Please provide a full-sized screenshot of the plugin settings page with expanded additional options.

    4. Please make sure that you have selected wp-mail in Contact Form => ‘What to use?’ settings. If it isn’t, please select it and save the changes.

    5. Please make sure that you have selected ‘Send all WordPress emails via SMTP’ in wp-mail-smtp => Mailer settings. Please fill all the fields (set up) of wp-mail-smtp according to your Gmail account data.

    Regards,
    BestWebSoft Support Team

    Thread Starter anothergemma

    (@anothergemma)

    Thanks for your reply, unfortunately I needed this fixed rather urgently so I’ve now switched to Contact Form 7 which is a lot more customisable.

    Best wishes,
    Gemma

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi anothergemma,

    Please feel free to contact us with any questions in future.

    Have a nice day!

    Regards,
    BestWebSoft Support Team

Viewing 4 replies - 1 through 4 (of 4 total)
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