E-mails paused

Hi there @carriedheart27,

Thanks for reaching out and I apologize for the late reply.

Can you please send us the following information:

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info. Please redact all email addresses from there.
• A screenshot of the error.

Looking forward to hearing back from you!

Hey @carriedheart27,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

1 )Screenshot https://drive.google.com/file/d/115QXPR8B2nz8PkcrIbIhkgm6xDdVFKsI/view?usp=sharing

2) 

name: Julie Zinck
email: [email protected]
PHP version: 8.2.8
MailPoet Free version: 4.26.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 460dcdb683ee8c1b**
WordPress version: 6.3.1
Database version: 10.6.15-MariaDB
Web server: Apache
Server OS: Linux sokar.o2switch.net 4.18.0-348.7.1.lve.el7h.x86_64 #1 SMP Fri Dec 24 19:28:54 UTC 2021 x86_64
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 2048M - WP_DEBUG: - WordPress language: fr_FR
PHP info: PHP max_execution_time: 360 - PHP memory_limit: 2048M - PHP upload_max_filesize: 512M - PHP post_max_size: 512M
Multisite environment?: No
Current Theme: Astra Child (version 1.0.0)
Active Plugin names: MoneticoPaiement/MoneticoPaiement.php, aco-product-labels-for-woocommerce/start.php, ajax-search-for-woocommerce/ajax-search-for-woocommerce.php, antispam-bee/antispam_bee.php, anywhere-elementor/anywhere-elementor.php, appointment-hour-booking/app-booking-plugin.php, boxtal-connect/boxtal-connect.php, colissimo-shipping-methods-for-woocommerce/index.php, complianz-gdpr/complianz-gpdr.php, countdown-block/countdown-block.php, customer-reviews-collector-for-woocommerce/customer-reviews-collector-for-woocommerce.php, customer-reviews-woocommerce/ivole.php, elementor/elementor.php, essential-addons-for-elementor-lite/essential_adons_elementor.php, facebook-for-woocommerce/facebook-for-woocommerce.php, ga-google-analytics/ga-google-analytics.php, litespeed-cache/litespeed-cache.php, mailpoet/mailpoet.php, o2s-wp-tiger/o2s-wp-tiger.php, parcelpanel/parcelpanel.php, product-recommendation-quiz-for-ecommerce/product-recommendation-quiz-for-ecommerce.php, pw-woocommerce-gift-cards/pw-gift-cards.php, redirection/redirection.php, swatchly/swatchly.php, updraftplus/updraftplus.php, woo-extra-product-options/woo-extra-product-options.php, woo-product-feed-pro/woocommerce-sea.php, woocommerce-payments/woocommerce-payments.php, woocommerce-paypal-payments/woocommerce-paypal-payments.php, woocommerce-pdf-invoices-packing-slips/woocommerce-pdf-invoices-packingslips.php, woocommerce/woocommerce.php, wordpress-seo/wp-seo.php, wp-mail-logging/wp-mail-logging.php, wp-social-reviews/wp-social-reviews.php, wpforms-lite/wpforms.php, wpfront-notification-bar/wpfront-notification-bar.php, wps-hide-login/wps-hide-login.php, yaymail/yaymail.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://carriedheart.com?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
Total number of subscribers: 416
Plugin installed at: 2023-03-24 08:41:15
Installed via WooCommerce onboarding wizard: true

3) Screenshot error : https://drive.google.com/file/d/1FEJJz2eXyenLnWxpJ3NXwAb5xvIBvolf/view?usp=sharing

The sending of emails was paused because the last email addresses had not been cleaned and were therefore undeliverable. Now the list has been revised and how can it now be possible to send it again? i can′t find answers.

Hi @ganzheitlich,

Thank you for sending all the extra information about the problem.

The sending of emails was paused because the last email addresses had not been cleaned and were therefore undeliverable. Now the list has been revised and how can it now be possible to send it again?

Just to make sure I understand this right: sending was paused because the email addresses in your list were wrong. Is that correct? Have you edited the email addresses from the subscribers and corrected them in the plugin?

This could be a caching issue on your site, or browser. Make sure to clear your browser’s cache, and the cache on your site and server, and then try again.

Please note the error you’ve mentioned from the logs refer to checking your key for the Premium features. Since you’re using a free Starter plan, it’s expected that this key check will fail, so it’s not an issue.

Hi Bruna,

thank you for your answer.

I still can’t send with MailPoet. I completely deleted all email addresses and uploaded the cleaned email addresses. At the same time I cleared the cache and browser data. How can shipping continue?

Best regards

Daniela

Hi @ganzheitlich,

Since you’ve cleaned your email addresses from the plugin, I believe this means you have deleted the subscribers from the list your email was assigned to. Is that correct?

Can you please duplicate the faulty newsletter, delete the old one and try to send the duplicate now?

Thank you for your ideas. I also deleted the email that sent the uncleaned addresses, but sending is still paused. Don’t understand why it still isn’t shipping.

Hi @ganzheitlich,

I’m checking the logs from your account and I see emails (e.g. confirmation, automation and re-engagement emails) are being sent from your website, which means the sending service is working as expected.

Can you please let me know what type of email is the one paused? And can you confirm you have permanently deleted the old one?