E_COMPILE_ERROR was caused in line 41

@cwbalmer Yeah I’m not happy about it – it’s a huge pain to have to do this, which is why I’m hoping Jetpack figures this out hopefully today…

You say its ok to reinstall Jetpack.

It’s definitely not ok to reinstall Jetpack right now. It’s only going to be okay once the issue is solved.

For now, the only workaround is to keep the Jetpack plugin deactivated.

I’ll post again here once I have news and it is safe to reinstall the plugin.

I have good news!

Bluehost found out which of their internal scans was removing the file, and fixed it. The problem should now be solved.

You should be able to re-install Jetpack now, the file should not get removed again.

Note: If you had only deactivated Jetpack via WordPress’ recovery mode, you’ll want to delete the plugin, and then re-install it from scratch.

If any of you still experience issues with a fresh installation of Jetpack, let us know!

@jeherve Thanks for getting this to work!!!!!

Do you have any more info on their ‘internal scans’ that caused this? Just in case this does happen and I need to talk to my host (HostGator), I’d like to be able to give them as much info as possible so they don’t just dismiss me ??

@orbitstudios72 Your hosting provider (Bluehost and HostGator use similar systems) constantly runs automated scans that look at all files in your hosting environment, looking for any malicious files that may be used by hackers. It does this by looking for patterns in the code of all files. When it finds a pattern that looks malicious, it deletes the file entirely.

2 days ago, they updated their scanner to look for additional patterns, but one of the patterns they added was a bit too broad and would catch some things that were not in fact malicious. Jetpack’s class.jetpack.php was among those false positives.

They have now updated their scanner again, so there should not be any false positives anymore.

@angelacgunn It could be that your copy of the Jetpack plugin is still the one where the file was removed.

Could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder?
You’ll find the Jetpack plugin folder here:

wp-content
   plugins
     jetpack - DELETE THIS FOLDER

If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

Once you’ve done that, you should be able to reinstall the Jetpack plugin from scratch.

Once everything is back on track, I would recommend that you go back to the latest version of PHP available at your host, as well as the latest version of WordPress.

@mmandala This thread refers to issues that were happening with sites hosted with BlueHost and HostGator, on the last week of August, 2020. The problem was fixed by BlueHost and HostGator on August 27.

Since this problem did not impact your hosting provider, and was fixed a few months back, you’re most likely experimenting a different issue.

Could you consequently start your own thread, as per the Forum Welcome?
https://www.ads-software.com/support/plugin/jetpack#new-post

There, you’ll want to include as many details as possible about the exact error you’re seeing on your site, when it happens, and what versions of WordPress and Jetpack you use.

support said Jetpack is incompatible with the Oceans WP theme

As far as I know Jetpack is compatible with the OceanWP theme, so that’s most likely not what’s causing the issue on your site. To be sure, I’ve just installed the theme on a test site, and didn’t experience any issues.

Thank you!

If you need support then per the forum guidelines please start your own topic. I have archived all of the replies that are not related to the person who originally opened this topic.

https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

You can do so here.

https://www.ads-software.com/support/plugin/jetpack/#new-post