EA Not Seeing Conflicting Appointments Already Scheduled to Google Calendar

  • I have EA working and have set up the Google Calendar sync. It is syncing, but it is allowing users to set appointments at times when I have other appointments already on my Google calendar.

    In addition to appointments set from my website via EA, I have other appointments that I post directly to my calendar, but I don’t want conflicts or double bookings. What can I do about this?

    Btw: I love this plugin. Thank you so much for doing such a great job with it AND with keeping up with all of these support requests as well.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Nikola Loncar

    (@loncar)

    Hi @suitsjen,

    can you please tell me those Appointments in Google Calendar are sync back to EA? Maybe you have multiple slots for those Services?

    Best regards,
    Nikola

    Thread Starter suitsjen

    (@suitsjen)

    Thank you for the prompt reply.

    In this instance I have 2 services, 1 location and 1 worker.
    User can schedule either service for 1 time slot. I set up 2 connections with the same available time slots because I want the user to be able to use that time slot for either service, but not both. Did this create multiple time slots? Any other way I can set up one time slot with either of two choices of service?

    Even if I do have multiple time slots, I don’t think that is affecting the syncing problem:

    EA schedules an appointment when there is already an appointment on the calendar (not an EA appointment), causing a conflict

    Appointments made from my site using EA do appear on my calendar, but if I delete them from EA, they don’t delete from my calendar.

    FYI – I only have one worker and one google calendar.

    Plugin Author Nikola Loncar

    (@loncar)

    Hi,

    regarding first part of setup with two services it is fine. Just make sure that you don’t have multiple work option turned on.

    Appointments made from my site using EA do appear on my calendar, but if I delete them from EA, they don’t delete from my calendar.

    Instead of deleting Appointments from EA you can just cancel those and those will be removed from GC.

    Best regards,
    Nikola

    Thread Starter suitsjen

    (@suitsjen)

    I tried to cancel appointments from EA, but now nothing is syncing with Google Calendar. I can’t get any appts to appear on GC. I checked my slots in reports and confirmed that there are only 1 available slot per time frame.

    I am confused about syncing. At least before today it was syncing appointments to GC, just not a 2 way sync. Is there something in my settings I am doing wrong?

    Calendar Settings

    EA General Settings

    Thank you so much for responding. I really appreciate this plugin and all the effort you’ve put into it AND for providing support.

    Plugin Author Nikola Loncar

    (@loncar)

    Hi,

    you are missing value for sync days. Please select number there, if you want to sync all set value to 0. But field must not be empty. Also please check if you WP cron is connected to System Scheduler on your server.

    Best regards,
    Nikola

Viewing 5 replies - 1 through 5 (of 5 total)
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