EAN Prefix 200

  • Resolved fit2death

    (@fit2death)


    2 years, 4 months ago

    I love this plugin; my only issue is I can’t select a prefix. I go to tools and try switching it; however, it keeps giving me only the “200” option which is a restricted prefix for EAN or GTIN, or UPC in the U.S. My google product feed is having issues because the prefix is restricted. I go to EAN and then tools and try changing it but it reverts to 200. And nothing I do generates the prefix without 200. I’ve tried deleting all the UPC numbers and then regenerating and it still does it with the 200 code even when trying to save the code as 100 or 139.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Algoritmika

    (@algoritmika)

    Hi @fit2death,

    Sorry for the late reply.

    I’ve just tested it on my server, but unfortunately, I couldn’t reproduce the issue, it seems to be working fine here – I can change the prefix when generating new EANs.

    Although you’ve mentioned that you tried deleting old EANs – could you please try doing that again, just to be sure? The tool will not overwrite existing EANs, so if all your products already have EAN set, then running the tool will have no effect. You need to run the “Delete all EANs for all products” tool first.

    If that doesn’t help – could you please post a screenshot of your “Tools” settings section? If you want, you can send it to me directly (my email is [email protected]). To be sure – you are setting the “Country prefix (from)” option and leaving the “Country prefix (to)” option empty, correct?

    Thread Starter fit2death

    (@fit2death)

    Thank you for taking the time to help! I appreciate it immensely. I’ve emailed you some screenshots and info.

    Thread Starter fit2death

    (@fit2death)

    Thank you so much for the excellent customer support and for getting this working for me!

    Plugin Author Algoritmika

    (@algoritmika)

    Happy to help ??

    If anyone else is interested, we were able to fix the problem by adding this PHP snippet to the site:

    add_action( 'init', function () {
    remove_all_filters( 'woocommerce_admin_settings_sanitize_option' );
} );

    Most likely, it’s a compatibility issue with some other plugin or theme.

Viewing 4 replies - 1 through 4 (of 4 total)
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