• Resolved smith234

    (@smith234)


    There seems to be a problem with this plugin messing with edd, I want to remove edd because I don’t need it anymore. I used another donation plugin that worked with edd. I use yours now so I don’t need it. After deactiving edd the site goes down, pulls up a white page. It is because of the give software?

    https://www.ads-software.com/plugins/give/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    There shouldn’t be any problems with deactivating EDD unless your theme somehow requires EDD.

    The best thing to do would be to enable Debug: https://codex.www.ads-software.com/Debugging_in_WordPress

    Basically go in via SFTP to you wp-config.php file and add this line:

    define('WP_DEBUG', true);

    That will then give you an error instead of a white page and you’ll see what the source of the problem is. My suspicion is that EDD is not fully deleted. I’d also go into your plugin folder (via SFTP) and check whether the EDD plugin folder is still there and delete it completely as well as any other EDD extensions that you had enabled as well.

    You should also hit up the EDD support folks as well.

    Thread Starter smith234

    (@smith234)

    Ok, looks like I am stuck with that plugin. no error showed. the theme doesn’t need it. I had the theme before using it. It even takes down wp-admin.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Email me at [email protected] and we’ll sort it out. I’ll have to get back to you on it first thing in the morning, but there’s no reason why that should be happening, at least not because of our plugin.

    Thread Starter smith234

    (@smith234)

    It turned out it was a hhvm issue and not a plugin issue.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Thanks for the update. Glad you figured it out!

Viewing 5 replies - 1 through 5 (of 5 total)
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