Easy Google Font plugin causing customizer to hang

Hi Bluebell,
Firstly in order to help you it is important to correctly define your issue. It isn’t that the Easy Google Fonts plugin is causing the customizer to hang, rather, it is that you have a php/js error that occurs in the customizer (from either your theme or another plugin) that is causing the customizer to hang. I would recommend that you take the following course of action to troubleshoot:

• Deactivate each of your plugins one by one until the customizer works again so that you can pinpoint the plugin causing your issue.
• If this doesn’t work I’d recommend testing one of the default themes (e.g. twentyfifteen) for your website to see if the customizer works

In answer to your questions:

1. If you delete EGF and reinstall it, you won’t lose any data and you will still have all of your saved settings loaded.
2. If you deactivate our plugin and use another one: nothing happens, i.e. our plugin won’t load anything on your site if it is deactivated.
3. If you delete your theme and reinstall it your WordPress site will attempt to activate the next available theme (also you may lose some theme settings as a worst case scenario; but that’s nothing too serious)

Hope that helps. Cheers

Sunny

Hi there, thanks for the reply, Sunny.

I deactivated every plugin and the customizer worked again when I deactivated Easy Google Fonts. I also deleted the EGF plugin and reinstalled it, which made no difference.

I then tried the twentyfifteen theme and the customizer worked again.

I’m keen to stick with Tesseract though, so I’m not sure how to proceed. I keep reading about php/js and have tried to find out about them, but am none the wiser.

Any guidance on the way forward would be greatly appreciated!

Bluebell.

Hi Bluebellwood,

I have the same problem,
did you found the solution?

thanks

Hi Juaneguerra,

The problem still persists on my PC laptop (which is getting old). However, I recently acquired a MacBook Air and all is fine on it, so I am working on my WordPress projects there instead.

Do tell me if you find a solution, I’d be interested to know.

Kind regards,

Bluebell.

Hi,
I found the solution to my problem,
it was a backup plugin that was somehow causing the problem, I just deactivate it and it worked everything again,
so perhaps you can check which plugins you have activated.

regards
Juan