Easy WP SMTP could not pass a test

  • Resolved 7elwa

    (@7elwa)


    4 months, 3 weeks ago

    Versions:
    WordPress: 6.6.2
    WordPress MS: No
    PHP: 8.2.15
    Easy WP SMTP: 2.6.0

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: smtp.hostinger.com
    Port: 465
    SMTPSecure:    ssl
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1w 11 Sep 2023
    Apache.mod_security: No

    Debug:
    Email Source: Easy WP SMTP Mailer: Other SMTP SMTP Error: Could not authenticate.

    SMTP Debug:
    2024-10-08 13:40:01 Connection: opening to ssl://smtp.hostinger.com:465, timeout=30, options=array()
    2024-10-08 13:40:02 Connection: opened
    2024-10-08 13:40:02 SERVER -> CLIENT: 220 ESMTP smtp.hostinger.com
    2024-10-08 13:40:02 CLIENT -> SERVER: EHLO terrasaath.in
    2024-10-08 13:40:02 SERVER -> CLIENT: 250-smtp.hostinger.com250-PIPELINING250-SIZE 48811212250-ETRN250-AUTH PLAIN LOGIN250-ENHANCEDSTATUSCODES250-8BITMIME250-DSN250 CHUNKING
    2024-10-08 13:40:02 CLIENT -> SERVER: AUTH LOGIN
    2024-10-08 13:40:02 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2024-10-08 13:40:02 CLIENT -> SERVER: [credentials hidden]
    2024-10-08 13:40:02 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2024-10-08 13:40:02 CLIENT -> SERVER: [credentials hidden]
    2024-10-08 13:40:04 SERVER -> CLIENT: 535 5.7.8 Error: authentication failed: (reason unavailable)
    2024-10-08 13:40:04 SMTP ERROR: Password command failed: 535 5.7.8 Error: authentication failed: (reason unavailable)
    SMTP Error: Could not authenticate.
    2024-10-08 13:40:04 CLIENT -> SERVER: QUIT
    2024-10-08 13:40:04 SERVER -> CLIENT: 221 2.0.0 Bye
    2024-10-08 13:40:04 Connection: closed
    SMTP Error: Could not authenticate.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @7elwa!

    Thanks for reaching out.

    You are receiving the “SMTP ERROR: Password command failed” error. Please, take a look at the screenshot.

    This error typically means that the SMTP password is incorrect. And because of this, the SMTP server you’re trying to connect to is rejecting it.

    So please, double-check the password you’re using with the SMTP connection to be sure it’s correct.

    Also please know, that the “Other SMTP” mailer option does not use a dedicated API, which can lead to potential errors based on your website hosting/SMTP settings. In cases where ongoing issues arise while using the “Other SMTP” mailer, we generally recommend switching to a transactional mailer option (it’s all mailers except the “Other SMTP” and “Default (none)” option).

    Easy WP SMTP has documentation on setting up each of the available mailers here.

    Kind regards.

Viewing 1 replies (of 1 total)
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