Ecommerce conversions not working

  • Resolved VL Tech Design

    (@vltechdesign)


    6 years, 1 month ago

    We have installed the plugin and traffic is working perfectly. However, ecommerce conversions are not tracking for some reason. The correct options have been ticked, so it is quite strange. Any ideas please?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi @vltechdesign,

    Thank you for writing to us!

    Kindly share your store URL so that we can look into the issue.

    Thanks & Regards,

    For me this issue happens too. Traffic data work but not able to see e-commerce data.
    https://godiaperfree.com/

    Plugin Author Conversios

    (@tatvic)

    Hi David,

    Thank you for writing to us!

    We did a quick look of your store and found that you haven’t enabled “Add Global site Tracking Code” option from our plugin. We are using gtag.js so you need to enable it from your it.

    Additionally, We found that your store is having a child theme & as we have mentioned in the description & FAQs, the free version is not fully compatible with the child/custom theme.

    Thanks & Regards,

    Then what is the solution of it ?

    Thread Starter VL Tech Design

    (@vltechdesign)

    Thanks for getting back. In our case in particular, JS minification by a cache plugin was causing the issue. We disabled minification and all seems fine now. Once again, thanks ever so much.

    Thread Starter VL Tech Design

    (@vltechdesign)

    Solved

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Ecommerce conversions not working’ is closed to new replies.