Ecommerce Data Reports Empty

  • Resolved chrisstanyon

    (@chrisstanyon)


    1 year, 9 months ago

    Hi,

    I’ve installed Matomo Analytics Plugin (Matomo Analytics – Ethical Stats. Powerful Insights) and set up the Tag Manager (created a Container and from Matomo Anaytics -> Settings -> Tracking, I set the Tracking Code option to Tag Manager). I can get Page Views tracked as well as firfing an Event, and triggering a Goal Conversion – all that is working as expected – except there is NO e-commerce (WooCommerce) data at all.

    If I switch the Tracking Code Settings to Default Tracking, instead of Tag Manager, the e-commerce data does get tracked, but I lose the Tag Manager!!

    Your docs indicated that installing the WordPress plugin should enab led e-commerce tracking ‘out-of-the-box’, with nothing else to configure, but that doesn’t seem to work.

    How do set up the Tag Manager code AND track e-commerce data – at the moment, it seems like it’s one or the other.

    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support varunmatomo

    (@varunmatomo)

    Hi @chrisstanyon Can I confirm if you are using WordPress Multisite feature? How do I enable the Tag Manager in Matomo for WordPress when I use the WordPress Multisite feature?


    Thread Starter chrisstanyon

    (@chrisstanyon)

    Hi,

    No – I’m NOT using MultiSite. This is a simple, basic, single site installation.

    Plugin Support emermatomo

    (@emermatomo)

    Hi @chrisstanyon For us to investigate further, can you please send us a copy of your system check. Please see this guide on how to get it: How do I find and copy the system report in Matomo for WordPress?

    Thread Starter chrisstanyon

    (@chrisstanyon)

    Sure – here you go:

    Matomo

    • Matomo Plugin Version: 4.13.3
    • Config exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
    • JS Tracker exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/matomo.js” )
    • Plugin directories: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/”}])
    • Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
    • Matomo Version: 4.13.3
    • Matomo Blog idSite: 1
    • Matomo Install Version: 4.13.3 (Install date: 2023-02-10 14:28:50)
    • Upgrades outstanding: No
    • Upgrade in progress: No

    Endpoints

    • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
    • Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
    • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
    • Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

    Crons

    • Server time: 2023-02-27 09:26:35
    • Blog time: 2023-02-27 09:26:35 (Below dates are shown in blog timezone)
    • Sync users & sites: Next run: 2023-02-27 14:32:39 (5 hours 6 min) ( Last started: 2023-02-26 15:02:05 (-18 hours 24 min). Last ended: 2023-02-26 15:02:06 (-18 hours 24 min). Interval: daily)
    • Archive: Next run: 2023-02-27 09:28:54 (2 min 18s) ( Last started: 2023-02-27 08:32:02 (-54 min 34s). Last ended: 2023-02-27 08:32:04 (-54 min 32s). Interval: hourly)
    • Update GeoIP DB: Next run: 2023-03-12 14:32:40 (13 days 5 hours) ( Last started: 2023-02-10 15:02:03 (-16 days 18 hours). Last ended: 2023-02-10 15:02:13 (-16 days 18 hours). Interval: matomo_monthly)

    Mandatory checks

    • PHP version >= 7.2.5: ok
    • PDO extension: ok
    • PDO\MYSQL extension: ok
    • MYSQLI extension: ok
    • Other required extensions: ok
    • Required functions: ok
    • Required PHP configuration (php.ini): ok
    • Directories with write access: ok
    • Directories with write access for Tag Manager: ok

    Optional checks

    • 64-bit PHP Binary: ok
    • Tracker status: ok
    • Memory limit: ok
    • Time zone: ok
    • Open URL: ok
    • GD > 2.x + FreeType (graphics): ok
    • Other extensions: ok
    • Other functions: ok
    • Filesystem: ok
    • Last Successful Archiving Completion: ok
    • Database abilities: ok
    • Max Packet Size: ok
    • Geolocation: ok
    • Update over HTTPS: ok
    • Supports Async Archiving: Yes
    • Location provider ID: geoip2php
    • Location provider available: Yes
    • Location provider working: Yes
    • Matomo URL: Yes (xxxxxxxxxxxxxx/wp-content/plugins/matomo/app)

    Matomo Settings

    • Track mode: default
    • Track codeposition: footer
    • Track api endpoint: default
    • Track js endpoint: default
    • Version history: 4.13.3
    • Core version: 4.13.3
    • Last tracking settings update: 1676307594
    • Last settings update: 1676307594
    • Show get started page: 0

    Logs

    • None:

    WordPress

    • Home URL: $site_url
    • Site URL: $site_url
    • WordPress Version: 6.1.1
    • Number of blogs: 1
    • Multisite Enabled: No
    • Network Enabled: No
    • WP_DEBUG: No
    • WP_DEBUG_DISPLAY: No
    • WP_DEBUG_LOG: No
    • DISABLE_WP_CRON: Yes
    • FORCE_SSL_ADMIN: Yes
    • WP_CACHE: No
    • CONCATENATE_SCRIPTS: –
    • COMPRESS_SCRIPTS: –
    • COMPRESS_CSS: –
    • ENFORCE_GZIP: –
    • WP_LOCAL_DEV: –
    • WP_CONTENT_URL: $site_url/wp-content
    • WP_CONTENT_DIR: $abs_path/wp-content
    • UPLOADS: –
    • BLOGUPLOADDIR: –
    • DIEONDBERROR: –
    • WPLANG: –
    • ALTERNATE_WP_CRON: –
    • WP_CRON_LOCK_TIMEOUT: 60
    • WP_DISABLE_FATAL_ERROR_HANDLER: –
    • MATOMO_SUPPORT_ASYNC_ARCHIVING: –
    • MATOMO_TRIGGER_BROWSER_ARCHIVING: –
    • MATOMO_ENABLE_TAG_MANAGER: –
    • MATOMO_SUPPRESS_DB_ERRORS: –
    • MATOMO_ENABLE_AUTO_UPGRADE: –
    • MATOMO_DEBUG: –
    • MATOMO_SAFE_MODE: –
    • MATOMO_GLOBAL_UPLOAD_DIR: –
    • MATOMO_LOGIN_REDIRECT: –
    • Permalink Structure: /%postname%/
    • Possibly uses symlink: No
    • Upload base url: $site_url/wp-content/uploads
    • Upload base dir: $abs_path/wp-content/uploads
    • Upload url: $site_url/wp-content/uploads/2023/02
    • Custom upload_path:
    • Custom upload_url_path:
    • Compatible content directory: Yes

    WordPress Plugins

    • Elementor: 3.11.1
    • Elementor Pro: 3.11.1
    • LiteSpeed Cache: 5.3.2
    • Matomo Analytics – Ethical Stats. Powerful Insights.: 4.13.3
    • UpdraftPlus – Backup/Restore: 1.22.24
    • WooCommerce: 7.4.0
    • WooCommerce Stripe Gateway: 7.1.0
    • WP Mail SMTP: 3.7.0
    • Active Plugins: 7 (elementor-pro elementor matomo updraftplus woocommerce-gateway-stripe woocommerce wp-mail-smtp)
    • Theme: hello-elementor (hello-theme-child)

    Server

    • Server Info: LiteSpeed
    • PHP OS: Linux
    • PHP Version: 7.4.29
    • PHP SAPI: litespeed
    • PHP Binary Name: lsphp
    • PHP Maxmind DB extension: Not loaded
    • PHP Error Reporting: 0 After bootstrap: 0
    • PHP Found Binary: php -q
    • Timezone: UTC
    • WP timezone: +00:00
    • Locale: en_GB
    • User Locale: en_GB
    • Memory Limit: 2G (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
    • WP Memory Limit: 40M
    • WP Max Memory Limit: 2G
    • Timezone version: 2022.1
    • Time: 1677489998
    • Max Execution Time: 30
    • Max Post Size: 8M
    • Max Upload Size: 8388608
    • Max Input Vars: 1000
    • Disabled PHP functions: No
    • zlib.output_compression is off: Yes
    • Curl Version: 7.84.0, OpenSSL/1.1.1d
    • Suhosin installed: No

    PHP cli

    • PHP cli Version: 7.4.29
    • MySQLi support: ok

    Database

    • MySQL Version: 10.2.32
    • Mysqli Connect: Yes
    • Force MySQL over Mysqli: No
    • DB Prefix: Ia05j_
    • DB CHARSET: utf8
    • DB COLLATE:
    • SHOW ERRORS: No
    • SUPPRESS ERRORS: No
    • Uses Socket: No
    • Uses IPv6: No
    • Matomo tables found: 97
    • DB tables exist: Yes
    • Matomo users found: 2
    • Matomo sites found: 1
    • Required permissions: OK

    Browser

    • Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/110.0)
    • Language: en-gb,en
    Plugin Support emermatomo

    (@emermatomo)

    Hello @chrisstanyon Can you please confirm that you are not using another ecommerce plugin and the ecommerce on your Matomo for WordPress is enabled. To check, please login to your WP-admin, go to Matomo Analytics > Settings > Tracking tab > Enable Ecommerce.

    If it’s enable, please reach out our support by sending us an email to [email protected].

    Thread Starter chrisstanyon

    (@chrisstanyon)

    Hi,

    The only ecommerce plugin installed is WooCommerce, and I can confirm that ecommerce tracking is enabled in the Matomo Settings.

    I thought I was already reaching out to your support by posting here, although so far, there hasn’t really been any support – just basic questions. No-one has attempted to even address my original question !!! Your plugin tracks e-commerce events when Default Tracking is enabled – but it doesn’t track e-commerce events if Tag Manager is enabled. I just want to know why !

    Plugin Support emermatomo

    (@emermatomo)

    Hello @chrisstanyon this PR may fix this issue.?https://github.com/matomo-org/tag-manager/issues/300. It should be deployed in the next Matomo release.

    Thread Starter chrisstanyon

    (@chrisstanyon)

    Seriously !! Your solution is a 2-year old PR that ‘should’ be deployed in the next release. A PR that assumes I have the source code and not the production ready minified scripts.

    FYI – I’ve just updated the Plugin and it looks like it still hasn’t been fixed.

    There must be a straight-forward way to get Tag Manager and WooCommerce tracking working at the same time. I can’t be the first person to want this

    Plugin Support emermatomo

    (@emermatomo)

    @chrisstanyon I do apologize for the late response.

    If the PR does not fix the problem, kindly open a issue in the tag manager repository which is on this link https://github.com/matomo-org/tag-manager/issues

    Another option is to switch to Matomo On-Premise. Sorry for the inconvenience caused.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Ecommerce Data Reports Empty’ is closed to new replies.