ECommerce Details Not Working

  • Resolved jejsd

    (@jejsd)


    6 years, 7 months ago

    Hi, How are you?
    I have installed the Enhanced Ecommerce Google Analytics on the website https://kokoonsilks.com/ and we have received a number of orders since activating the tracking. Unfortunately no Ecommerce data has been recorded in Google Analytics. Please can you check this out for me. Cheers, Jamie

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi Jamie,

    Thank you for writing to us!

    We did a quick look of your store & found that you are facing very common issue with the latest version of our plugin.

    You haven’t enabled the option “Add Global Site tracking gtag.js” from our plugin because you have implemented GA script via GADWP plugin. But we are using new tracking method gtag.js from the latest update of our plugin so you need to enable gtag.js tracking from GADWP or enable the option “Add Global Site tracking gtag.js” from our plugin.

    Hope this helps!

    Regards,

    Thread Starter jejsd

    (@jejsd)

    Perfect. Thanks so much. I’ve enabled this now. Please can you check this is now working?

    Many thanks, Jamie

    Plugin Author Conversios

    (@tatvic)

    Hi Jamie,

    It starts working in your store. Now analyze the data for the next couple of days.

    Regards,

    Thread Starter jejsd

    (@jejsd)

    Great, thanks. Jamie

Viewing 4 replies - 1 through 4 (of 4 total)
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