Ecwid cart prices randomly change

Hello! Thanks for your message. We’re really sorry about the issue and will be glad to assist.

We’ve checked your website, and looks like the issue is related to the Ecwid plugin cache. Please, try to clear the plugin cache in your WP settings — here are the steps:

1. Go to?https://primokava.com/wp-admin/admin.php?page=ec-params;
2. Scroll the page down and click the Clear all caches button.

After that, please close all the store pages and try opening one again. If you will still reproduce the issue, kindly contact is via the [email protected] email address or the live chat option — we’ll be glad to check on the issue further. Thank you!

As for migrating to another platform, we’re really sorry to hear you want to move your store! In case you need to get any instructions, please contact the platform you want to move to — they should be able to assist you with the process.

Regarding running two e-commerce plugins at the same time, we usually don’t recommend doing so, still you can set up a Woo store first, and then add it to your website. Anyway, we’ll be really happy to assist you with any issues you face, so please don’t hesitate contacting our Support team directly. Thank you!

Hi @gomauro,

I’ve checked your site, and I see that the prices are displayed correctly now. We have also reported the issue to our developers so that they can investigate why the prices were incorrect.

Please, let us know if you still reproduce the issue or if you need any further help.

Hi @gomauro!

I double-checked your website, and see that prices are shown for your store.

At the moment, we have not heard back from you, so the thread will be closed. Please, feel free to contact us on this forum or via email at [email protected].

• This reply was modified 4 months, 2 weeks ago by Lewis from Ecwid by Lightspeed.